Banco Santander Select - Heriberto Kehoe Vicent
2.3/5
★
based on 8 reviews
Contact Banco Santander Select
| Address : | Av De Las Américas esquina, Bv. Adolfo Ruíz Cortines, Heriberto Kehoe Vicent, 94299 Ver., Mexico |
| Postal code : | 94299 |
| Categories : |
Bank
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| City : | Ver. |
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Abril Espinosa on Google
★ ★ ★ ★ ★ Pesima atención al cliente, los ejecutivos más preocupados por comer que por atender al cliente. Me tuvieron 4 horas esperando para recoger un plástico de reposición y pasaron a personas que llegaron después de mi turno.
 Poor customer service, executives more concerned with eating than serving the customer. They kept me waiting for 4 hours to pick up a replacement plastic and they passed people who came after my shift.
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Rafael Glez on Google
★ ★ ★ ★ ★ Esta pésima la atención y el tiempo de espera por mucho el peor banco y sucursal donde he estado
This terrible attention and waiting time by far the worst bank and branch where I have been
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produmul on Google
★ ★ ★ ★ ★ Pésimo servicio tardaron 4 horas en atenderme solo para recoger una tarjeta de crédito que decepción son extremadamente lentos no tienen ganas de trabajar es mejor buscar otras sucursales ?
Terrible service they took 4 hours to serve me just to pick up a credit card what a disappointment they are extremely slow they do not want to work it is better to look for other branches ?
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Flor María Cobaxin calan on Google
★ ★ ★ ★ ★ No me gusta la atencion me hicieron esperar 2 horas solo para hacer un retiro el personal solo anda paseandose y otra el estacionamiento esta horrible tiene uno que hace mucha maniobra para salir de plano está bien pende... El arquitecto que diseño
I don't like the attention they made me wait 2 hours just to make a withdrawal the staff just walks around and another one the parking lot is horrible it has one that makes a lot of maneuvers to get out of the plane it's fine hang... The architect who designed
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Mariel Reyes on Google
★ ★ ★ ★ ★ La señorita de la entrada algo groserita al pedirle ayuda con el turno digital, la señorita de ventanilla mismo caso, les falta más empatía y unos cuantos cursos de atención al cliente, sólo cuando les llevan café o algún regalito te atienden bien y rápido.
The lady at the entrance is a bit rude when asking for help with the digital shift, the lady at the window is the same case, they lack more empathy and a few customer service courses, only when they bring them coffee or a little gift do they serve you well and quickly.
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Israel Alatorre on Google
★ ★ ★ ★ ★ Excelente banco para personas modernas.
Se agenda turno desde el celular. Se recomienda tener ambas aplicaciones instaladas en el celular si vas con ejecutivo. Así como tener Internet.
Excellent bench for modern people.
Shift is scheduled from the cell phone. It is recommended to have both applications installed on the cell phone if you go with an executive. As well as having the Internet.
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RB on Google
★ ★ ★ ★ ★ A pesar de su afán por modernizar aún no están preparados para su uso; es muy molesto el necesitar forzosamente tu celular para escanear el código QR ya que su sistema falla y se reinicia.
Una persona que no posee celular,datos o un adulto mayor tendrá que esperar a que se le atienda de forma normal.
Iban en el turno C-50, falló y avanzó al C-65 pero no rectificaron, atendieron según ese segundo orden, al cabo de 15 minutos regreso al correcto.
En otra ocasión acudí con un ejecutivo, espere literalmente una hora, llegó otra persona y la atendieron antes, me queje para únicamente recibir la respuesta de que esperaría lo que tendría que esperar .
A todo esto acudí ya que la app se bloquea constantemente, ni en sucursal ni por teléfono logran dar solución, la desbloquean y al paso de 2 días nuevamente me pide llamar a superlinea.
Despite their eagerness to modernize, they are not yet ready for use; It is very annoying to forcefully need your cell phone to scan the QR code as its system crashes and restarts.
A person who does not have a cell phone, data or an older adult will have to wait for normal care.
They were on shift C-50, it failed and moved on to C-65 but they did not rectify it, they attended according to that second order, after 15 minutes they returned to the correct one.
On another occasion I went with an executive, I literally waited an hour, another person arrived and they attended her before, I complained only to receive the answer that I would wait what I would have to wait.
I went to all this because the app is constantly blocked, neither in the branch nor by phone can they solve it, they unblock it and after 2 days it asks me to call superlinea again.
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R R on Google
★ ★ ★ ★ ★ Pésimo lugar! No vengan más de una hora esperando para entrar, la actitud de los empleados es terrible.
Ni en select avanzas no te dejan ni acercarte, una sola fila para todo, vayan a perder su tiempo a otro lado
Terrible place! Do not come more than an hour waiting to enter, the attitude of the employees is terrible.
Not even in select do you advance, they don't even let you get close, a single row for everything, they are going to waste their time elsewhere
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