BanCoppel Madrid - 28200 Manzanillo

Large

Bad service employees without training the extremely slow collection boxes and very high prices

It is a department store dedicated to the sale of household items, you can find inside a facility a bank owned by bancoppel and outside an ATM of the same bancoppel.

I know that the situation is not something general in the store, but I had an unpleasant experience last Friday, July 16, 2021 at the Bancoppel windows. I arrived at approximately 11:15, there were only two girls attending, while two other people do not know what they were doing, they seemed to test the security system or what I know, but they did not attend to anyone. To cut a long story short, it was 11:40 and they couldn't attend me because the two girls were extremely slow. I got to the end of the queue, I'm already aiming for them to attend to me, but there I lasted about 15 minutes, because they couldn't just process the two people they had at the window. From what you can hear, one was attended to by sending money that was going to collect another for a deposit to a third person, simple procedures that I have had to do before, and they never take so long. In fact, the girl who attended the transfer to third parties had to request help because apparently she did not know how, despite the fact that the client insisted several times that there was the same procedure before and they had only asked her for the recipient's account number. In the end, despite the fact that I was no longer there, I had to withdraw and I could not do my paperwork since I had a medical appointment at 12 and I had to arrive on time. It really makes me very ridiculous and it caused me a lot of annoyance that I had to spend almost half an hour of my time for nothing, being that when I arrived there were only like 5 clients in front of me, and when I left I already had a line with more than 10 people waiting.