Banorte - 48380 Puerto Vallarta

Very bad service, recently they assaulted me and among my things they took my identifications, they did not want to give me money from my account even though I had my passport as official identification, the manager was on her cell phone messaging herself and people waiting for her, I approached her to tell her about my situation and super rude told me to wait, good to receive money, but not to try to solve a problem related to our money because they can not do anything, as if they were doing us a favor.

I've come here four different times and each time they have a different excuse as to why they can't help me. (Their scanner can't read my passport, my passport is too close to the expiration date 9 months out, after I renewed my passport then i have to come in with a copy of my passport for them to keep on file, come back with a copy then I'm told my passport doesn't meet their requirements?) I've come back because I thought each time was a one-off now it's starting to be clear they just don't want to deal with foreigners. If that is the case they shouldn't have a big sign in the window stating their exchange rate. Also if the employees are going to wear masks they need to cover their noses as well. I have come to this surcusal three or four times and each time they give me an excuse because they cannot accept my passport when other banks, including other Banorte surcusales, accept it. It is more obvious than ever this surcusal does not want to do business with foreigners. If this is the case, the exchange rate sign should be removed and I should not stand in line for so long. They should also tell their employees that to prevent covid their mouth covers must cover the nose as well. If possible, they urgently need to avoid this bank and its lack of service.