Banorte - 45134 Nuevo México

Good afternoon everyone, This is the first time I have made comments about a company and its products and services, this time I am doing so because I am frustrated due to the HEAVY service provided by the staff from BANORTE LA CIMA, the account executives and especially the manager responsible for the branch, I have 1 month requesting a "Letter of Cancellation of Mortgage with Projected Balance", I want to change my mortgage credit to another bank and without this letter it is not possible to do so, the time they told me from the first time I went to request this letter was a maximum of 5 days, It has been 1 month since I made this request I have sent emails to the lawyer and she does not even answer me, if you want to go to an executive to attend you, the line outside the branch is apparently short but in reality people give up and leave because it takes an average of 45 minutes to attend per customer. Hopefully someone with a higher hierarchy in BANORTE see these messages and take action on the matter and rescue this branch from these employees who DO NOT CARE FOR THEIR CUSTOMERS. * The star is the minimum required by the platform, but honestly if I had the option I would not put anything. Date: 06 - 11 - 2020.

Terrible Attention. I went to the branch because they told me in banortel that I had to go to cancel a service. I stood in line for more than an hour, the executive who touched me did not want to attend me, he told me that this process is for Banortel. I have called Banortel more than 5 times and everyone has told me that it is at a branch. Nobody wanted to give me the name of the executive and I couldn't report it. I lost like 3 hours.

I had to go to collect a plastic and to process the replacement of another card and the attention of the executive was very punctual and friendly.

At the branch there were not many people lining up, the token system through the cell phone seems to be effective since it only lasts 5 minutes inside the bank. The attention was quick

They are super slow, poor service is definitely not a branch that was recommended to do some paperwork, slow employees ? and badly faced.

The service is good, perhaps because of the pandemic it feels a bit slow for the shifts to play, but I also had to see that many people went for things they can do in the app or on the phone.

They treat you as if it were a favor, they do not give solutions to problems, by phone they indicate to go to the branch, but in this branch they ask to call by phone, please Banorte supervises the customer service of your employees