Banyan Tree Cabo Marqués - 39907 Acapulco de Juárez

I would describe this hotel as a hidden gem, quite literally. Located in the middle of the jungle, the hotel prides itself of its magnificent views as well as its desired location. The rooms are top of the line with all the amenities one might need. Inside your room you can find a small pool and lounge are for those who are in need of their privacy. The different locations around the hotel are beautiful and very well designed (gym, restaurants, pool, gift store). I loved staying at this hotel and I also want to thank the wonderful staff who were always so accommodating with our requests. Definitely coming back soon!

If I can give them 10 stars I would! Me and my fiancé had the best time . The service was fantastic. They’re all so friendly , personal and generous. They even went to our room to get our phone charger when we were out in the Cabañas to charge our phones.. we never came back to a dirty room. Robes and sandals laid out for us every night. I was concerned about the mosquitos but I don’t think I was bitten not even once ! They give u repellant. I also brought my own the deep wood off worked like a charm. The room was so spacious and beautiful Food was so good we ate at all 3 restaurants. The views were breathtaking We will definitely come back and bring our friends.

It is a hidden gem, I really would like to give it five stars, but there were some details that I didn't expect to find in an exclusive hotel. But first the good things, most of the stars goes to their personnel, always kind and professional, then the place and views, and finally (and the most obvious), the possibility of having a private pool. Now, the missing star; given the prices, I expect perfection even in the little details. Some products in the minibar were not included in the prices list, and I had to call (to avoid surprises). There were some mosaics from the pool attached with silicone! I think those fixings need to be done correctly; in fact, some mosaics came off (never seen before). The privacy windows in the bathroom use a protective film instead of frosted glass; thus, some areas are starting to come off. It seems they changed the WC with a smaller one, so the floor looks awful (even if not, it seems like it wasn't clean). There was a leak in the water tap. We always asked for room service for all meals; breakfast was fantastic, dinner not that good, don't get wrong, it was tasty but with too much oil, even the pasta! Said this, besides the breakfast, the quality-to-price ratio is not good. I almost forgot that there was someone in the villa over the one I was staying, flying a drone!!! At some point, looking to us while swimming! I had to call security, and they told me it wasn't allowed; I expect the hotel to communicate this with anticipation. It was a very uncomfortable moment since I was paying for privacy. One last thing, I was travelling with a small dog, they gave us all the rules printed which we agreed. The hotel offered amenities for the dog (a couple of bowls and a bed); the bed wasn't clean with a lot of dog hair and some holes; I understand, we are talking about dogs, but I'm sure it is possible to remove hair completely, and at least try to fix the holes. It seems too many things, but again, are some minor details. I enjoyed my stay and will surely come back, mainly because of the service. Last pictures are about the issues, hope they help te property to identify them and fix them.

I can’t say enough about the Banyan Tree Cabo Marques. The service is absolutely incredible. I have stayed at Rosewoods, Four Season, and Aman hotels but nothing has matched the service I experienced at this hotel. The entire staff was so welcoming and personal. They were attentive to every request and by the end of a weeks stay, every member knew my name and preferences. Banyan tree Cabo Marques is the epitome of relaxation, rejuvenation, and a place to destress. The entire staff was phenomenal but Guillermo, Rogello, and Brenda made our stay incredibly special. 10/10 would recommend and I can not wait to be back.

Our stay at Banyan tree was very disappointing. The staff was poorly trained , the food was below average and some off the staff made us feel like they didn’t care if we didn’t come back. We paid for the airport pick up one way and arranged with Marcela to send someone to come pick us up. No one showed up to pick us up and when I told the front desk agent; instead of just apologizing; he kept arguing that their driver did go and he had a photo to prove it. Anyway, to make it up to us, the Manager send someone the next day to decorate the room for my husbands birthday. However, the flower decor was misspelled and read, “happy irday troy” The service was very low for a “5 star hotel” The staff didn’t offered refreshment towels or a welcoming drink upon arrival, not even water. The front desk staff is very forgetful, Marcela forgot to make my husbands birthday reservation dinner, the servers don’t offer water for breakfast and they barely came around to see if you need something . The food is expensive and below average at best. It’s bland and flavorless. The restaurant saffron is absolutely beautiful and has the best view. The lychee martini is delicious but that’s about it. We ordered the steak which was super well done, though and dry. I had the seafood curry which made gave me a food born illness. For our departure, I had a personal Driver hired from outside the hotel. But the hotel staff wanted us to use their service so they put our luggage on their suburban without our permission and then lied saying suburban was from the same company as the driver I had hired so it was the same if we took that car. So I called my driver and was arriving in two minutes. I told manager I was not taking suburban because my driver was someone else. Manager said he had already charged us for the service?? He meant the round trip from a chauffeur that did not show up to airport? After that, he seem upset but said he will refund money for the service we didn’t receive. In conclusion, the hotel is absolutely beautiful, beautiful views, the room has amazing views, private pool, but service was missing and just for that I doubt ever coming back. Hope they work on training their staff and revamping the menu. Also , there were tiny little bugs in every superficie of the room.

One of the most Beautiful and relaxing hotel I had visited. Excellent service. It has a incredible and tasty Thailand restaurant and the buffet has so many options for you. Very clean, comfortable and private villas. If you need a place to relax you have to go to these place.

Banyan Tree was absolutely amazing. Gorgeous hotel. Everything was exceptional. The employees and service are impeccable. The food is fantastic. There's a handful of people who made our stay even more amazing Crystal in housekeeping, Ulises waiter, Miguel the driver. David in concierge. Thanks for making our stay so great. Highly recommended.

Where do I start. What a stunning hotel. Extremely elegant and clean. The service is the best I have ever seen. Especially from Elena B from the Wedding department. Dealing with her was so easy. She was so understanding, provided suggestions when needed and went above and beyond to accommodate us. The wedding venues at this location are out of this world. The restaurant Saffron has the most incredible views and the Thai cuisine was delicious. Highly recommend. Thank you Elena for your incredible service. We will be in touch once we return to Acapulco. We are very pleased.