Barceló Maya Colonial - 77750 Riviera Maya

This is the kids club review. We stayed for 6 nights at the tropical. The kids loved the kids club. Itzel, Sara and Angie were great. Very kind and caring. We didn’t know for the first two days and could not get in the kids club because we didn’t sign up first thing each morning and the list would get full. Then we came at 9 am every morning and signed up for the activities they liked: Christmas cookie decoration, pool, beads, crafts, etc. kids can only stay for 40 min but then you can pick them up and later drop off for another 40 min. It seems like a hassle but kids kept asking to go there and we just relaxed by the pool and dropped them off again. It worked for us. Kids were happy and we could take a break.

Excellent service! Chef that cooked our food was super friendly and energetic! Our server Veronica was super friendly and made sure our time here at restaurant Kyoto was spent well! The food and service was all amazing! 100% recommend!

Great food, excellent environment. Nice rooms. If you stay at the colonial and want to use the pool side service find Antonia Mex she is an amazing waitress. She remembered our drink orders the entire time and even brought us different drinks to try!

The food at Marenostra was absolutely amazing! Everything was fresh and served beautifully. The staff will also go above and beyond for you making sure you have an amazing experience. Victor and Erik are all stars and make you feel like family! I would come back to this restaurant every night if I could.

This resort was phenomenal, 13 of us came here for a family vacation for 10 days, the staff were very accommodating and provided excellent customer service! Some shout outs were Luis Moto from the buffet, Jose from the swim up bar, Pepe from pool activities, and Laura from pool activities too! Our drinks were always flowing and the buffets were really good, our favourite restaurant was Kyoto. Overall we were super satisfied and will definitely return to this resort!

I wish I could give this resort no stars. I was really excited to come to Mexico for New Years and honestly, I was more lenient with any type of mistakes the resort would make. I just wanted to have fun. Unfortunately, there was basically no New Years celebration, Boring entertainment, and don’t get me started on the service. Before checking in, it took almost 2 hours for me to even get my room key. The reason was because they didn’t even remember to place a safe (to keep my belongings) in my room, and made me wait. After some time, I was just absolutely done and just asked to give me the keys. It was a long day of traveling and the only thing my family wanted to do was rest. As far as food? Don’t get your hopes up. As far as service? Iberostar is much better, and I’m planning to take my vacation elsewhere. I saw such positive reviews before booking, but I’m not even done with my vacation and was so eager to tell you guys about my experience; this is not the vacation I paid for.

Beach was good, lots of seaweed though, and not the resorts fault. Food was average, but water was a massive hassle. They re-stocked our room only occasionally with water, and getting it in the resort became an hour adventure each day. Bar would give out a couple bottles at a time if you are lucky. We had to go to multiple locations to get enough for the evening and enough to hit the beach. Beer, no problem, water, big problem. Sea food allergy had the staff rolling their eyes which was concerning. That and the front desk trying to scam 100 pesos, it was just a disappointing stay. On the positive, overall the staff was great (sans the scam), the resort was clean and reasonably well maintained. Fruit was fantastic and the cleaning staff worked very hard, and it showed. We loved our last stay here 2 years ago showing they can do better. But as of 2022, other options in the area for the price are more competitive.

Excellent! I came with low expectations and I was amazed with the quality of this resort. Staff is so pleasant and always willing to help. I can only say the best for them. Good food! Very yummy. Spacious and clean rooms. The whole resort is extremely clean and i would love to come again! Barcelo is now my favourite