Básico Muebles La Calma - 45070 Zapopan

Buy my room at a good price, it's super cute and whoever arrives wants to sleep because of how comfortable it is? we love it! The day they told me that day came :)

When I bought my bedroom they told me that they gave a term of 60 to 90 days to produce and deliver, it could be sooner but that they gave a term of 90 days for them to have a backup mattress, of course I never received calls and I had to insist that They told me that I was not going to receive it on the date and that they did not have a date for it, I told them that I needed a date because when I bought it they assured me that it would be in 90 days. they stopped responding to me I'm on hold Save time and don't buy here, for some reason they don't let you post reviews on other platforms, I wish I had seen the ones here

Terrible service in response to a guarantee, more than 3 months to respond, they can never give a date why production or logistics do not respond. I asked for the cell phone of the manager or someone in charge and they didn't give it to you because of company policies. And after 3 months they gave me the guarantee and again wrong.

Terrible service, terrible customer service. If you want stress, this is the place. They do not have freight service, you buy a piece of furniture and when you return for it, it is no longer the piece of furniture you chose. They are worth @&%+# the customer. They don't give solutions. How sad that I did not see the reviews before buying in this furniture store. Terrible, worst.

Terrible after sales service. I bought furniture from them 2 times. The first time the furniture was delivered to me in poor condition after almost 4 months of "manufacture", a guarantee was requested and it took another month to deliver. The second time, thinking that the previous experience was probably an isolated case, I bought a dining room table. The delivery took more than 3 months, at the end of this time they looked for me to finalize the product, once paid they told me that they would not deliver until January because they are going on vacation, that if I wanted I could go to the table. January came and it turns out they didn't know when it was going to be delivered, I had to go to the store to pressure them to give me a date. It is worth mentioning that the red-haired girl who is in the afternoons attends you worse than IMSS staff.

If I could put less 100 stars this place would deserve them ? I will save myself from counting the thousands of incidents that they made us go through during the purchase (from the inept saleswomen, to the good or good-for-nothing manager who never wanted to attend us FOR ANYTHING no matter how much we insist) to reach a point where a thousand years later we They delivered a room with a poor quality filling (this was confirmed to us by other people dedicated to the area), since on the same day of delivery we realized that when you sat down and got up from the furniture there were holes in it and it looked lumpy ... . In addition to several crooked cushions that according to them "that was the design" ? (of course, it was not how we saw them in the store). Yes they changed the filling, but I no longer trust it, it was a very expensive room, and I doubt it will last ... But hey, in life I will set foot in that place again, every time I pass in front of it, it just makes me want to throw rotten eggs at them ?

Terrible experience, I bought a piece of furniture and when I arrived they changed it for another in poor condition, fortunately I had taken a photo and with that I verified that it was not mine and they did not give me the one I had asked for. Obviously I asked for a refund, he did not give me a physical diet but a "coupon" with that amount. I already paid my freight, I already got angry and I already wasted my time. Cheap comes out expensive.