BBVA Bancomer - 06350 Ciudad de México

ATMs fail very often and executives take a long time to attend even though it is a bank with a large influx of people

The location of the bank is not very favorable, but once it is found you are grateful that you do not have to go up to the forum square, since although it is on the first floor, its location is immediate. The stairs to the entrance that overlooks Insurgents is the climb to the level where you find this bank. It is large in size and with a good number of ATMs where despite being in a large station with a large influx of people, there are no queues very often and your transactions are very fast.

BBVA do not insist on using your application on your cell phone, for my own safety I do not use your app, I know a person who was kidnapped and had his account emptied by the app, DO NOT INSIST THAT IT BE USED IT IS A DANGER to have applications and bank accounts on cell phones.

January 13 21. Only 2 ATMs. And the slowest they have. If they are going to come at least 2 hours. They have room for a 3 cashier and they don't. They should see how long it takes for people to despair and leave. Terrible current service

It is the first time that I use the bank on a Saturday and it is great that this branch attends to any procedure, there was a line but it moves quickly and an advisor asked you in line about your procedures and doubts to expedite

Really lousy service yesterday I went to that branch on crutches because I had an accident and they left me outside for more than an hour, once inside the branch they put me through to an executive who was at table 5, she was a girl from glasses, even seeing my status, she did not attend to me, she spent more than 5 minutes checking her phone, to which I asked her if we were waiting for something and she answered me in an arrogant manner with zero education that would allow her because she was answering a survey but He told me in a very rude tone, seeing that he did not want to attend to me, I asked to speak with the director or deputy director to report the situation since people are supposed to be prepared and honestly they are not, the director did not come out to at least listen to me, Bancomer Buenavista the worst branch of all, I would like to extend the invitation to the leaders above so that they can see the treatment they give to their users.

Terrible branch, all the slow executives, poorly presented, bad information as well as attention, and additional outside of policies, they condition to download the app or update it only if they acquire life insurance, it took 1 hour and a half for them to give me a card replacement but with that, observe and listen to their bad practices, avoid going to that branch, let it be your last option.

Terrible experience; their service is poor, rude and despotic; the application did not work, but what need to go to the branch? But no, neither one nor the other. They have no point of improvement because they are the same negative elements that have already been written and that continue and will continue to remain.