BBVA Bancomer Cancun Oficina Principal - 77500 Cancún

The attention was super fast today Saturday April 3

The service is lousy !! The cashiers, I opened an instant account and it was more problematic than anything, they misspelled my name and could not change it and to do it they took 1:40 min .. terrible customer service and to top it off when they fixed my name they reversed the last names .. never go to that branch

Terrible bank, two experiences in different branches, with the excuse of Covid having two and up to three "executives" directing clients outside and they do not allow the space allowed inside the branch. And a single "executive" attending paperwork. On my last visit and it was the last because I preferred to leave there with the cash in hand than to return or wait, I waited two hours in line and observed how they handle the quota so as not to work a minute after 4 pm returning people from two in the afternoon and at the end rejecting 10 people who had more than two hours in line because it was already 4 pm, being that inside there were 9 seats available in 9 rows of course because of the covid. I asked the "director" to come out and explain, of course she never showed her face, and inside the branch I saw that it was a person of the 4th age so no need to argue, poor man. Under the pretext of Covid there is no customer service. I will report these actions to Condusef, we will see what proceeds, please spread it on your social networks so that people take action on the matter and do not leave, we must make things change.

Terrible actions by the bank, they have us lining up in the covered parking lot, where vehicles enter and the entire environment is polluted with carbon monoxide and products of combustion from cars.

Very comfortable but too many people for such a small place should improve the space, normal service like any other bank ?

The BBVA service, located in Plaza Hollywood, in Cancun, is increasingly disappointing. This week I have gone 5 times to carry out the same procedure and each time they give me a different answer, the first time, I went to update my data, they told me that I had to buy life or car insurance, the second time that this procedure is done through the application (a waste of time online, it is useless for that!!!?!!) the third time they closed me the door in my face, the fourth time they told me it was before 1 in the afternoon, today I went for the last time (before 1) and they tell me that only from Monday to Friday, unfortunately, the telephone line is automated and you can no longer talk to a human and there is no such option on their menu, the arrogance and absolute disinterest of the employees to help is something that the people in charge of this branch should review, I asked for the names of those who attended me and they refused to give it to me, I wish this was just my experience, but listen on those occasions There are several complaints about the "attention" provided by bank employees. I hope they correct this situation and the attention improves, for my part I will migrate banks. ?????