BBVA Bancomer Farias - 15010 Ciudad de México

My brother went to request the replacement of his payroll card, they blocked it and did not give him his plastic, the argument was that because his fingerprint did not pass, it is incredible that with all the electronic means they have not attended him and apart they send him to Polanco in the middle of a pandemic, my brother is disabled

I went last Friday, the advisor who attended me is a despot, I asked him to clarify a question and he made me faces. I'd better go to Banorte, they need a customer service course and a lot of tact. It does not deserve a star, I had to put it to comment.

Attention a little slow but well, the cashiers hardly see the keys because they are covered by a mica.

The worst branch, you need levers to pass 5 people who pass without a turn and the one who attends is already talking and laughing and laughing. Everyone talks and does not really attend, do not waste your time at this branch.

Lousy customer service, they are very despotic, they don't care about doing their job well, they are just talking, the lines are very long and they don't like to attend!!

I really like BBVA as a banking institution, but in this branch its tellers at the window are not friendly and zero empathetic, because for them it seems that they are more concerned about selling you a loan when you are only going to make a payment for a procedure, their financial advisors are excellent true, the first deal was with them and they solved my problem very quickly together with the girl at the reception, to my surprise the next day I went to make my payment I was attended by a lady at the window who was a little rude and lacked empathy because my paperwork The payment was based on a credit, and he was offering me another, despite explaining my situation to him. I think there is a time when they have to stop insisting that you acquire something that you do not require and that you do not need. Good location and very clean

Fatal, very bad attention from the lady who receives you, she returned me home to open my account through the application, as I told her that at the end of the application the result was to go to request it at the branch, she was annoyed, she threw me to the seat that He had the shift ticket aside, he went with one of his adviser friends to recommend me because after skipping my shift they put me through this adviser who could not find excuses not to open a payroll account at the end, since I handle a card of credit (next to cancel for this, I promise) he wanted me to introduce it to him and the little angel was offended because I questioned him that he had to see a credit card, with a new payroll account (because he had a sheet from the company with the account number), so as not to make her more tired, I will tell you that I had to go to another branch, where the process was fast and only with official identification, but the staff of this branch must be very bad and conceited, if they do not like to attend to the people of they should give them the manager position on a 45th floor where no one bothers them.