BBVA Bancomer Rio San Joaquin Square - Santa Cruz Acayucan

They treated me well and kindly, especially the lady of the window, I suggest asking before any procedure their options online bancomer to be informed and do not find obstacles in the process, especially if they say that to go to the branch of origin and things of that style

Very bad attention, I waited 1 hour and 30 minutes so that in the end they did not attend me. They gave priority to a Jew and his company that he was carrying, in fact, they allowed both of them to enter, the guy talking on a cell phone inside the branch and not even whoever told him that it is forbidden additional, with this pandemic it is known that only one happens person. The branch director Daniel Cedillo García did nothing about it, on the contrary he attended them for more than an hour. I came back again and the attention from the executive staff is disastrous, they treat you reluctantly, as if they were doing you a favor, it's like going to the IMSS.

The bank is good, the branch is terrible; extremely slow, shifts are not respected, people who arrive much later go first with executives. Regardless of the process, the executives are very slow, the last time I was there I went for an email change and it took 3 hours for that. To make it look bad, I don't even get the alerts, it's misconfigured and I'll have to go again and wait another three hours. Bad with that branch. And there are few people, imagine when the US Embassy takes care of that.

I went at approximately 2:00 p.m. and there are not many people, which is magnificent, they attended me very quickly, as my procedure is simple, I have had no problems.

Terrible attention. Today I took my 79-year-old mother in a wheelchair to renew her payroll card on which she receives her pension. And according to what I noticed, the boy who attended the entrance could not attend us because it was not the branch of origin. He sent me to Xochimilco, which is more than absurd and discriminatory. I retired and went to another nearby branch, where they treated us immediately. I hope there is at least a wake-up call to this "boss".

Very bad attention from the cashier box two at 10 a.m. June 2, 2021. First bank that requires a printed help sheet. That "since yesterday they are required" when yesterday in another branch they did not ask me for it. Super pedantic the cashier and the manager or at least he was in the office worse than him. Branch ASCO!

Today is Holy Thursday (April 14) and although the hours indicate that it is open until 4, it is actually closed. They must pay attention to the schedules, because they make several of us go and spend time or gasoline to find it closed.

Terrible treatment for an 84-year-old lady! It is the bank where we have kept my mother's account for years. We went on Monday January 24 at 2:30 in the afternoon. There he receives the pension every month from my father. We went to change his card because the ATMs no longer always let us withdraw his money, as there was a damaged place on the magnetic stripe. They canceled it and to give us the new card They asked us for a printed proof of address, to my surprise and refusal they sent us to a supervisor. She already flat out and after seeing that if we wanted to continue with everything and I was going to go find a stationery store to print it, she told us that doing the paperwork for her Update was going to make her spend two hours there, also because it was An older person was not going to recognize the fingerprints and we better come another day. So they left us without a card and without the possibility of doing the paperwork. That day was my mom's birthday. We left because we didn't want to spend the afternoon angry there. But the treatment is lousy and we are going to change as soon as we can solve this again !!!’ .