BBVA Bancomer South Alameda - 04918 Ciudad de México

Branch always very busy, although there are others in the surroundings, that does not make it have better demand, as all branches have several automatic boxes, some to withdraw money and three to make deposits, unfortunately usually only two serve. The parking lot is that of the square in general (underground) so the bank has no stamp and you have to pay in full if you have finished your banking movements or go to a store and consume to be sealed and achieve the preferential rate. The rows for cashier staff always very saturated

It is understood that there are few executives due to the pandemic, however the two who are working take a long time, we were only 4 people, wait 1 hour before leaving. In addition, there is a mess with so many people who do not even know where to train

Whenever I go, they treat me excellently, although there are many people because they are aware of the healthy distance and tell people which line is for which operation, sincerely I have never taken more than 15 minutes, not in a fortnight.

An hour waiting outside in the sun! When I finally go in to replace a plastic, they tell me that my permanent fm is not an official identification! I can buy and sell properties with it, but they cannot replace my card that an ATM at their branch held it from me. I spoke to the bancomer line and they tell me that with that identification it is more than enough .. that each branch asks for one, or more documents but it depends on them .. It is a lack of respect and a damage to my person since I cannot withdraw nor transfer my money.

There are always a lot of people ... But I don't care because that way I can see the girl who attends the entrance for a long time. I love her. That's all, thanks.

Everything is fine, you pass quickly and the staff are very friendly.

Temporarily closed due to increase in covid cases, windows do not work, no cashiers area ? and practices. Avoid the area at least until February.

The schedule is not related to the pandemic. Not by opening later will it be less contagious and, in addition, they make their customers wait on their feet, regardless of whether they are elderly like my mother. This is an update from April 2021 and although they told me that "I help them improve" they have not improved anything. It is very important that you update your schedules. We have been a pandemic for a year and they still do not believe it convenient to inform customers who search for them on Google Maps (it says there will be 8:30 and now they do it at 10 !!). He has not developed something like QR shift, so several clients and I will spend hours trained. Including a late senior citizen. They allow people who do not need it to park in the place assigned to people with a disability. Let's see how the attention is going, I'll do my update when it comes out. By the way, customers should not get used to paying for the broken dishes of the pandemic, they are the ones who have to adapt, give the elderly a chair, etc. Update: very good attention from the window executive and, I also identified that the one in the place for people with disabilities is the manager !!! That place should always be available, like it or not. I already saw that there are shifts with cell phone, but it is not well connected.