BBVA Centro Pyme - 03920 Ciudad de México

The attention I received from all the employees was excellent, especially from the branch manager who, despite having to resolve general and particular bank issues, always made me feel that he was still aware of all the procedures he was carrying out ( reactivation of mobile banking due to change of cell phone number), the truth is that you rarely meet people who enjoy customer service and transmit the necessary information to solve such “simple” questions. The time for this procedure did not exceed 30min. Hopefully they can train their entire staff by passing on those managerial skills.

I have already gone to this branch 4 times and have never been able to resolve a procedure. Today I went for the second day in a row to see if I could replace a card that did not work with the chip. Each person who attends gives you a different version, and nobody seems to know in the absolute how the procedures work. They gave me one excuse after another, until finally telling me today that they could not complete the process because I took out the card in another branch and I am a foreigner. Until I arrived here, I have waited between some things and others almost 3 hours, to finally tell me that you can not. Already on other occasions I have tried to solve procedures in this branch without success, having to go to other branches that have been able to help me without any problem, and denying the arguments that they gave me in this branch to not help me. For some strange reason they lie, in fact today they told me that my card had managed it in an erroneous branch, since I managed it in another. I had never seen a service of such poor quality, too bad for a bank of the demands of BBVA.

Very good service in general, both the executives and the box boys except for a box girl with blonde dyed hair. The executive Dani is very kind, attentive, cordial and good vibes, my favorite Bancomer center so far

Terrible security service that bank executives believe themselves to be, as well as the bank staff who greet you at the entrance. In addition, the schedule that they mark here is not respected. They feel like they're doing you a favor, it's good that I don't have my money in this bank!

I tell you today, I made a deposit of a check from my wife with the help of a bank assistant ? at an ATM ? which should be deposited into my debit account. At the cashier ? indicates that the operation was successful, so we left with our receipt thanking the girl for her support. I move to the other side of the city and check a message from the bank indicating that the deposit has been returned. I go to the nearest bank and contact the operator after waiting a long time ⏳ she ​​tells me that I have to go back to the branch to get the check back since the system does not accept it. Two hours later at the window they tell me "I'm sorry but you have to come back tomorrow since we can't remove the document ? from the machine to find out what the reason for the rejection is BETTER SAY THAT ... THEY PUT PRETEXTS TO KEEP THE CHECK AND NOT SUPPORT THE CUSTOMER WITH THE PROBLEM OF THEIR SYSTEM THAT AT THE MOMENT OF DEPOSITING IT THEY WOULD HAVE INDICATED THAT IT WAS NOT ACCEPTED AND THE CASHIER WILL RETURN IT TO ME AT THAT TIME

He did not recognize 500 pesos of a deposit that I made in the practice, I went to clarify it at the branch and they told me that they checked the ATM and that it was not physically there, I do not know how long it takes to count the amount of the entire ATM, but If the cashier did not recognize in his system that he took more bills than I entered, obviously it will not be in the system. I don't think they physically counted all the money in 5 minutes of practice. They told me to ask for clarification on the BBVA line, I called the branch and the advisor who answered me was not listening. Cashier D402

The executives provide erroneous information about other products to make you believe the need to acquire unnecessary packages and insurance, in addition to this they do not respect the terms of the products shown on the official BBVA website (minimum balance, opening amount and accounts), it is unfortunate that Such an important and generally good bank allows its employees to carry out these practices.

I went to this branch to open a payroll account and the executive at the entrance was clinging to install Bancomer Móvil since otherwise he said that when withdrawing cash from an ATM I would be charged $ 50. I find it outrageous that he thinks I'm foolish enough to believe that.