BBVA - 56560 Ixtapaluca

Friendly and efficient staff. Above all, the advisor at the entrance to the branch helps you and solves all your doubts.

Terrible service, they ask you for documents for certain procedures that other branches do not do and they put different hours for these, for example if you want a payroll card, they only give it to you from 8 to 11 in the morning and in other banks if you are in before closing, they continue to provide you with the service without problems. I say this from experience

Terrible service, the staff is not friendly, the healthy distance is not kept and many procedures are requested to be done in practice despite not having many people at the window

BE CAREFUL THE PEOPLE ATTENDING IN BOXES OF THIS BRANCH ARE STEALING. On June 3, my mom went to withdraw money and the money was not fully delivered. For security my mom only received the money from the boy who attends the box named Juan Carlos Sanchez and kept it in her purse when checking the money she realized that this was not complete we went to claim and the girl in charge of boxes (Sheila Isla) says that it was not true that his cash register was complete). So it makes me think that the boy takes advantage of adult people and does not completely give him the money. I ask you please be very careful because as I said to the girl this is THEFT. Where there was no solution. Likewise, I consider that the Director (Brayan Vega Vega), although he was at the branch, never gave his face to attend to the complaint, many times asked to speak to him and did not show his face. So it makes me think that he may be involved in these issues. Likewise, if the director does not show his face, people like the girls who deliver the tickets you are going to carry out (advisors and mainly (Jacqueline Jimenez Vélez) behaved so despotic and rude that according to them the director was not there and that according to the person in charge of boxes was going to take a long time because according to she was in a meeting, but the truth was only at a desk ... and she did not attend to us until she felt like it. Likewise, the boy at the cash desk who did not deliver the money, his behavior in front of us, behaved with a burlesque and cocky tone ... I will continue looking for the necessary means to issue all the necessary complaints. It is not worth having people of this type ... If you know of any other means to exclaim this type of complaint, you are grateful.

Excellent service, the treatment by the excellent executive and without problems attentive to my doubts, good experience

If there are complaints about the service and / or the good attention from the staff, it WILL be because as rudely demanded they treat you. FOR ME IT IS ONE OF THE BEST BRANCHES, SINCE IT EXISTS IN THE PERSONAL SEGURI SQUARE DAD, and the corridors and commercial premises are always clean.

good day Could you help me with the phone number of the branch please.

I have been several times since it is close to my house and the service is very fast, sometimes there is a line to be attended but they attend to the security measures and the line moves very fast, they are friendly and efficient, I hope they continue like this since it is a bank with high demand. Very well.