Ben & Frank - 06170 Ciudad de México

In December 2019 I had some progressive lenses done and everything was perfect! 5 stars! I highly recommended them and I thought the brand and the concept were great. A month ago I went for new glasses, they recommended the Billie frame and then I went to the revision to see what prescription I needed. I had them made and two days later they were ready! I tried them on and up close I looked lousy! I claimed them and they made me go in with someone else to see the graduation. Apparently the first "ophthalmologist" had made a mistake, the second recommended I change my frame because according to her the Billies, which on the website recommend them for progressive lenses, were not the right ones. I changed them for the Mario model, which were more expensive and I didn't like them as much. Talking with the second ophthalmologist, I told her that with the glasses that I had made right there in 2019 I could see well. So he suggests me to do that same graduation, only he didn't take into account something that is the progressive corridor. I go to look for them, I try them on and again I couldn't see well up close. They make me go to a third ophthalmologist who tells me that in reality the Billies were good for my graduation, which is not much, I clarify that it is a simple recipe, I do not have major vision problems. I told him that it seemed to me that the quality of the progressive lenses was not like before and he confirmed that they changed their supplier for a cheaper one. She thinks she's found the mistake, the runner thing plus the addition and we're going for the third recipe and going back to the Billies. I am reimbursed for the price difference between the frames. Yesterday I went to withdraw the new progressives and I didn't see well up close either! Conclusion I lost confidence in them! I kept the frame and they are going to transfer the cost of the progressives to me, which is $1,950 mx. In short, they have grown very fast, have more employees and lowered the quality of the progressive lenses; A couple of progressive lenses on the market average about $5,000 pesos, that is, their cost is very low, it gives one cause for suspicion and it is obvious that they are not good. In addition, the presence of the "ophthalmologists" is terrible, faded tunics, too tight, without buttons, with frayed buttonholes, untidy hair; It seems that they are paid very little! A very ugly image that does not match the design of the premises and the frames. I suggest owners not kill their business out of ambition. Better to grow little by little, train your staff, have fewer but better employees and review your very cool manifesto but with a lousy result! I gave it 2 stars because they refunded my money, nothing more than that. But I wasted my time and to the possible clients who read this I suggest that they buy the frames that are very nice and but that they do not trust the recipe that they give them there as a result of the examination that they do, they are very bad and less that they are made there progressive lenses because they are of very poor quality! A former client who was disappointed!

Your attention is very good and your lenses are of excellent quality, I am also very satisfied with the price (: