Ben & Frank - 01000 Ciudad de México

Very false, one of the girls who attended me only pretended and smiled falsely so that I could buy and leave a good rating once they were delivered to me. How horrible his attitude. Better choose the staff who is at the counter. The optometrists very well everything.

It is a relatively small place. The staff attends you in a very attentive and friendly way, they care to show you the different models of lenses that there are with grace and kindness. The only "bad" is the waiting time that you must have to get the eye test, but regarding the rest I think that in general the service is of very good quality.

They treated me in an excellent way. I made an adjustment to my glasses and in less than ten minutes they were delivered to me at no cost.

I have bought my lenses at this optician for 3 years and I can assure you that the service and quality are excellent. The employees are very friendly and attentive and if you are going to get your eye exam, the doctors are very skilled and make sure that your lenses fit perfectly. The truth is I always recommend this place because in the relation price quality one wins, especially if you have a very high graduation in the glasses because they will be cheaper than in any other place.

I went the day before (Buen-End 2020) to the BEN & FRANK store on Av. Universidad, but between the lines and they had saturated the appointments for the optical exam, they only gave me the option to buy the gift card. Luckily I didn't want to wait in line and left. The next day I made an appointment online for this Cuatrojos branch in San Ángel and there was for that same day, without waiting. What luck, because I have really been through many ophthalmologists-optetricians (even surgeons) and I can affirm 100% with full knowledge of the facts that they gave me a COMPLETE QUALITY EXAMINATION AND 100% PROFESSIONAL. If they had told me that the exam is worth 1,000 pesos, at the end I would have said that I invested those 1,000 pesos well. Much praise for the-the Doctors of this branch. The employees are very attentive and the shopping experience is very good, even despite the current COVID-19 protocol it does not detract from your experience. I am 100% satisfied with my purchase. The only detail, like the Polanco branch, is that there is a little more light missing in the mirrors where you try on your glasses. And for those of us who do NOT see without our glasses, well, you half guess how your glasses look on you. As a suggestion: Since they are so avant-garde, maybe they could do something with a webcam or simile to be able to take selfies in situ with the lenses. And so using your prescription glasses review the photos of the frames. In any case, the kids are always there and guide you with their glasses so that you can choose ones that fit you well. This year I even got a little cheaper than the last time the BEN & FRANK glasses. I really lack words to praise and denote the success story of this MEXICAN BRAND, that really with honest effort, dedication to give the best to its customers and offer us the best competitive price-quality ratio, the truth is they have no comparison. Why? Just think about this: It is useless to go with the big franchises that sell you triple, quadruple and even quintuple some frames of Foreign Brands, although I do understand that some want to carry those frames for the brand and for fashion. In my case, I used to buy those branded frames from these franchises, ones from TITANIUM because they were the lightest, thinnest and most resistant on the market, but that's how they cost me. But it is NOTHING useful to have these frames if in less than 12 months the film of the photochromic lens begins to wear out, and because of that detail they look like ordinary poor quality lenses. And of course you will say: since they are less than 12 months old, I make the guarantee effective and they change them. Yes good, but BEWARE only the first delivery has a 12-month warranty, the replacement no longer has 12 months. And another time I reached the 13th month and they gave me the "Keep participating" ticket. And on another occasion (but before 12 months) I arrived with a worn-out MICA and the other one was just beginning to wear out, they only wanted to change a MICA. That was when I said enough was enough and I looked for alternatives and BEN & FRANK was suggested to me in Polanco. All this, because it kind of gives you indications that the micas or glasses of these two great franchises are of very low quality that they don't last even 12 months. Doesn't that make you doubt and what is the quality of the filters that apply to the MICA? I leave you to your reflection so that you can draw your own conclusions. As my grandfather would say: "No matter how much silk the MONA wears, unfortunately as the MONA you will see (you will look)". Thank you, thank you, thank you, Chavos de BEN & FRANK, and much success, the eyes of millions of Mexicans will thank you. I wish there was BEN & FRANK in the rest of the American continent.

Excellent place, particularly this branch is located in a very nice property. The staff is friendly at all times, they listen to your needs and make recommendations regarding them; the frames are very nice and the price is excellent plus they handle a good delivery time. Super recommended.

Very nice glasses, very friendly service at the branch. BUT the company that distributes the lenses at home (I'm going) is totally UNPUNCTUAL. Makes deliveries after 20 days of purchase and at 10:00 at night. There is no one on Ben & Frank's phone to solve this. TWO OCCASIONS GO, IN MY CASE, THAT THEY DO THE SAME.