Ben & Frank - 09020 Ciudad de México

I do not recommend taking an eye exam in the branches of at least "Las Antenas" or in "Tezontle", it is preferable to pay for an exam well done and not be around because the graduation that according to them they determine with a supposed "exam bothers you. "Which is not, because in 5 minutes they already have your graduation, they only rely on a machine (autorefractometer) they determine the graduation that you will take and from there they start with the tests of seeing the letters on the wall that last less than 2 minutes, when a serious exam lasts approx, 25 to 30 minutes. I only recommend the frames because if they last, they look good and have a guarantee, I only went for new lenses, when I put the new ones they damaged the frame and they gave me a new one. Just buy the frame or, if applicable, bring your prescription with your prescription well diagnosed. P.S. If you take an exam in the branches, ask for your prescription and ask what prescription your glasses will wear, because if you don't ask, you ask for that information, they never give it to you. ?

Bad attention, they do not answer properly, during the review the specialist was coughing all the time and looked sick, not in a position to work despite the pandemic, there is definitely much better service in other Ben and Frank branches

The worst experience you can have ever had. The order was made a couple of days ago and today I decided to pick them up when I arrived the store was lowering the curtain the staff of the Parque Tezontle store was very rude by not allowing me to enter to receive the glasses, I think it would not affect anything to leave me spend a couple more minutes, there were still customers and there was 1 minute before closing, it would not have affected anything to allow me to receive my glasses in a polite and courteous way. It was quite unpleasant to receive my glasses under the curtain and without the option to see what the glasses looked like, I think that such treatment was not necessary or if it was no longer possible to enter, mention that I would return the next day to be able to receive my glasses from one Correct way, in addition to this bad treatment by the staff, they give me my glasses without the Shopper Back that they give at the time of delivering the products so I asked about what happened for which his collaborator says that they were out of stock and that he liked it I can go back another day, I think they are not a way to treat customers for poorer or mestizo that we see each other from the first moment I felt discrimination against me by the establishment, I do not know if it was because at the beginning I was going to buy 3 pairs of glasses but afterwards I cannot process the purchase due to the type of terminal they handle, which by the way, if the charges that I already reported with my bank were made, now I have to wait 30 business days for the d inero is released as it is in the retention process until the merchant releases. I really would like to have a contact with an advisor by call because if I am very sad and disappointed by the bad treatment, I went with all the intention of taking a photo with my glasses and my Back leaving the store, I fixed myself I put a Nice suit I used some nice shoes for a photograph and receiving this treatment was a bit humiliating for me to have to receive my glasses under the curtain and if a greeting or thanks for having bought. I await an answer immediately.

Very good service, the attention was very good, they let you try on the models you want and the attention during the eye exam was very good Out of 10 business days that they were supposed to have my glasses, just wait 3 days when they already had them in the branch

Excellent care from entry to exit, they are very careful in their sanitary measures in the current pandemic. I am 100% satisfied with my new lenses.

Excellent service throughout, I loved my glasses #parquetezontle #benandfrank ?️

From the reception at the door, the attention in the eye exam, the selection of the glasses (you can put all of them and they support you), the payment and the delivery of the glasses, they are all super friendly, I love it, I already wear to my sister and dad and we are all very happy, Thank you #BenandFrank #Parque Tezontle They delivered my glasses the next day, highly recommended.

I like this place for many reasons: besides being a Mexican store, its vision (haha) is that there are stylish and affordable glasses. In addition, the attention is very personalized and its design is very "fresh" and jovial. In addition, the design that they print on their things makes it very peculiar. If you are looking for a place to change your lenses, this is the option