Best Western Hotel Plaza Matamoros - 87300 Heroica Matamoros

Clean and nice rooms, breakfast is just cereal and coffee

They provide transportation and other services for visa applicants. Very fast and friendly

Great place, wonderful service and the room was nice and clean. The breakfast is great! So will be back!

Staff was nice and helpful but spoke limited English. The rooms and facility was subpar. The outside was okay but the main stairs were not very accessible. Two doors back to back at the entrance and too close with stairs so don't bother if you have mobility issues. It was a struggle to get our luggage in. Rooms smelled like mould, lights flickered, and our shower head was broken and shot water directly downwards so it was hard to shower. The beds were okay and rather nice actually. Floors were crooked and I kept tripping on a hole in the ground simply covered by the carpet. We were supposed to stay for a week and expected at least decent accommodations for the price but couldn't with these conditions and found elsewhere to stay. Didn't get our money back and it was not a good experience.

This hotel is nice I like the rooms they are very clean and they have AC. The staff here is very nice as well I had no towels in my room room service brought me 2 towels. Checking in was easy and fast. They had free breakfast but the food was not good. Also they have a very small parking area we had trouble finding parking at the hotel we had to park in a very small space by the pool this was very frustrating. They have a small gym if you need to workout 1 treadmill 1 elliptical and some weights. Overall the rooms are nice.

For where it's at and what it's worth it's ok. Customer Service was well as they speak fluent english. Close to shops and outdoor market. We walked near for food. It has an outdoor pool and restaurant inside the hotel open until 10pm.

This hotel is the best I have stayed at near the Texas/Mexico border. (Including McAllen, Brownsville, & South Padre Island.) The service, accommodations, cleanliness, rate, & safety is above my expectations. It appears to be a police station behind the hotel. Nevertheless, I walked around and I was extremely comfortable here.

I’ve been here multiple times over the past few years. The hotel overall is good, but honestly it’s a hit or miss depending on the room that you get. Some rooms have an odor (musty/humid), sometimes the AC doesn’t work properly and the TV might have only 1-2 channels. But like I said, not every single room is like this. The rooms are clean, along with the beds and restrooms. It can get noisy if you go during spring break/holidays, especially since the hotel as a whole is rather echoey. I’d recommend avoiding the rooms close to the elevator/stairs. There’s a very limited breakfast menu, but the options are really good. Gotta be there early though because the dining room fills up fast. It’s also in a convenient area, the market is across the street and there’s many restaurants within walking distance. There’s also a pharmacy and a convenience store around the corner. There’s a small restaurant across the street that sells charcoal grilled chicken and it’s delicious. Overall, I’d recommend coming here. :)