Blue Elegance Resorts - 06030 Ciudad de México

I contracted with them and Jonathan attended me and always followed up on my request. It all started from offering the service, my certificate, my bill and my stay at the Matlali hotel (great). Thank you very much Blue Elegance...if I contract with you again.

As I have been reading some comments, I think this is not working well. I also purchased a package for two adults and two minors, which we paid for a few months ago and since we want to make the reservation THEY DO NOT ANSWER the emails and they cut off my calls. Someone legally proceeded to be able to unite and support us? Thank you

Terrible service, the company is a SCAM. I do not recommend purchasing any type of vacation package with Blue Elegance Resorts. I bought a vacation package a couple of months ago and requested my refund because I will no longer be able to travel for personal reasons, they made me send and sign a couple of documents, they asked me for my personal information and my credit card to supposedly give me the refund , months have passed and no one answers my messages, calls, nothing. To sell if they are very friendly and talk to you daily in order to sell you and when it comes to booking or requesting a cancellation they stop answering you by all means. Finally, all the packages they sell are timeshare packages and they force you to go together with another person to spend a couple of hours listening to information about timeshare to continue getting more money from you. That if it works for you and they give you the reservation.

The adventure lived was wonderful and unforgettable, from the acquisition of the package to the charming place. I would simply repeat it not just one more time, many more. So by this means I invite you to meet and live a nice vacation experience.

I love the treatment they have with us, it is the second time that I vacation with them and they took good care of me from start to finish. In addition, they have very good packages and comply with all the information they provide. Excellent service.✨

They cheated me! They offered me a package for couples to use in the future valid for one year, I explained to them from the beginning that I was in a free union, they told me that there was no problem. When I request to reserve, they ask me to fill out a form and in that form they request a marriage certificate or a certificate of concubinage, I explained that I could not deliver any, so they "penalized" me with an additional $2,000 to what I had already paid from the beginning. Of course, they asked me to rate them with 5 stars and they gave me the taxi to the hotel that had a cost of $2,500, which I did not do, in addition to the fact that the taxi only cost me $400.