Botanero Veintiuno San Miguel Allende - 37700 San Miguel de Allende

A place with a beautiful view, more at night, as long as you are on the terrace, but I give it two stars out of five because the service and attention is terrible, for example, we booked in advance for 14 people, 2 children included , and they told us that there was a problem as long as the children were there until before 9pm, so far so good. We arrived at the place at around 7pm and they told us "welcome but the children can't come in" ??? we explained to them about the reservation and if they answered, it was probably X but they already left, sorry they can't come in because it's already late. In the end we had to leave the group and the children did not enter, once they were installed on the terrace they took the order and when we wanted to order a second drink and something for dinner, the waiter told us that the entire terrace was to consume a bottle and that If we didn't, we had to withdraw ??? we told him that among the 10 of us we would consume more than a bottle of drinks, cocktails and food, but if the answer was they need to buy a bottle, complicated because not all of us drink the same Finally, he decided to serve us a few more minutes and took order ... When the food finally arrived, it was incomplete, not all of us had a dish, and we commented that more dishes were needed, if an answer, let me take order ... Queeeeeeeeeeé wanted to add more dishes and charge double, we told him that and he said "if he did not come in the order it is because I did not ask the kitchen and he is not hired", uff thank goodness but what happens, he asked us 2 times what we wanted and wrote it down in libr He was in command (I saw him, he was next to him) and in the end he brought what he wanted and with a terrible attitude, of course he wanted us to consume a bottle. Sad situation because apparently it was the same experience of others in the other parts of the terrace that another waiter was attending and because the attention of arriving in other cities is not like that, a call for attention to the chain of these botaneros. By the way, the food is not bad and neither are the drinks, good luck if you visit the place ?