Boxen MotorHaus | Taller Mecánico CDMX - 03940 Ciudad de México

I took the car because I couldn't open the antifreeze tank. I ended up authorizing the full service, although it wasn't his turn yet. They spoke to me to report that I needed brakes, which in my opinion, and due to the kilometers of the previous service in the MB, I did not need. Go. I pick her up from the service and the next day we noticed a fluid leak. I take it again and surprisingly they tell me that it was absolutely necessary to change "the hoses", when in my life I had thrown a drop of oil or antifreeze. Go. After almost 30 thousand pesos, I take the truck out of the workshop again and 4 days later, the ANTIFREEZE warning light comes on.

I have a BMW M135, the propulsion issue came up on the screen, I was quite confused, the agency charged me 75 thousand pesos, but Boxen's friends charged me much less than half, they left the car at 100 with their computer scanner original, and they gave me all the parts that were changed, something that the agency never gave me and I doubt they have changed them, in short, excellent service, highly recommended.

Watch out!!!!! I was another victim of Boxen, I took my truck to this workshop to change the shock absorbers and to begin with, once the work was authorized, you couldn't communicate by phone, it's all by whats up, once the work was finished my truck started making a lot of noises so I came back and they gave me a different and much more expensive diagnosis, so I left there very upset and took it to another specialized workshop where I discovered that they did not change the parts that they told me and the shock absorbers that they put on it were used, so I know these spend them if shame.

just bad. If you want a shop where they don't respond to you, don't give you news about your cars, don't give you evidence of the work they did, charge you excessively, this is the right place. They are not interested in customers, only get paid. I took my car in for minor service. Since the previous major service (it was at the MB agency), I used my car for 2 thousand kilometers, but when they were working on the car they told me that they needed to change some pipes of the cooling system immediately, otherwise it would cause damage to the turbo. I foolishly accepted without checking the outside first, it turned out that the job cost 8 thousand pesos plus VAT. The worst thing is that (according to the evidence) they didn't change anything... I clearly asked them that I wanted to see the parts that they changed, to which they told me that they would give me everything, but when I went to get my car, it turns out that "they had left the old parts at the dealership", and they couldn't show me which parts had been changed as they were under the engine, or not easily visible. I was waiting for my parts and the one who gave me the car gave me one of the tubes (supposedly they had found it), but it turns out that said part had a manufacturing date of 2018, my car is 2017. They could not give me an explanation, so Everything indicates that the parts were not changed and they only overcharged me. It bothers me that I have been deceived, unfortunately I fell. Asking directly at the agency, the parts that were supposed to be changed had a cost of 3 thousand pesos (everything), then around 5 thousand pesos of labor? I am surprised that at the agency (where they always send me evidence of what needs to be done, of the work that was done and upon delivery they explain to me in detail what was done, and they give me the damaged/changed parts) they have never realized that that I needed to change these tubes. Personally, I was very dissatisfied with the treatment and service of this workshop. Just as I expressed it to the person who gave me the car and wanted to see my face by giving me a part that was not from my car, I will not return, and if someone finds this comment useful, great. There are many mixed reviews for this place, many describe excellent service without much detail, but many others describe experiences similar to what I had. I am not put off by the overall rating of this place.

Don't be fooled by this company. I began to investigate several places to service this type of car, and I finally decided, I saw your page, I saw the facilities, as well as the reviews right here on Google and compared to the other companies they had more stars as positive comments although still negative. I did not want to guide myself with the bad comments. So I made the appointment through WhatsApp and Instagram. After leaving him and returning to the hr, they sent me a list of the things that had to be done since I was only going to a "Major Service" that includes: MAJOR SERVICE Plugs Gasoline filter Air filter Oil filter Oil change Injector washing throttle body wash tire rotation Alignment and Balancing Brake fluid change* General review with Scanner engine wash Chassis wash body wash trunk vacuum 15 security point review Level filling (up to 1/2 litre) Well, I did not agree to these changes other than my Major service. After 2 weeks a witness appeared on my dashboard, because I was not in CDMX I did not return to the place (BOXEN MOTOR HAUS), if I did not go with an acquaintance who is a mechanic in another state, where I checked it meticulously and realized They didn't change the spark plugs. And I got in touch with Boxen through Instagram and to date they haven't answered me and this makes me think if they didn't change some simple spark plugs that they didn't do something else and they charge you, that's why I attach photos and have a video of me having the car and removing it the spark plugs, it shows that they were not changed but they were charged. And as I have seen in comments that complain and discredit the company, I still attached my dial ticket. Where they don't even break down what they did, what brand they put in or anything. Terrible experience and I do not expect them to answer or contact me. But returning to CDMX I will go to claim.

Very good service, fast and honest, they fixed my car problem at an affordable price. I highly recommend them!

I took my car to a repair shop due to a not so serious blow, the agency wanted to change the side and in Boxen they repaired it without any problem. The painting matched the original 100% Excellent work, highly recommended

Incredible that places like this exist, you think you can have an option to the agency and they simply invent faults and worse with repairs, they do nothing! No part changes or anything. In addition, they returned the car to me with 200 kilometers more and I left it on a Friday and they delivered it to me on Tuesday, they could not tell me why they only said that they were testing it 200 kilometers???!!! I don't know what they did with the car but I don't trust anything anymore.