BP - 860

My invoice has not arrived for 7 days and it cannot be downloaded from the website

Their billing service is lousy. The page cannot find the BPM571 gas station, where I bought fuel, so I couldn't get my bill.

In general the gas stations are excellent and the gasoline of better quality than mobil and orsam in the case of this station the service touched us someone already annoyed by his work day that the gas cap did not close well

Gasoline is more profitable than at PEMEX stations, but its personnel seem to suffer from deafness or their mental faculties because it is very common for them to carry amounts that you do not ask for, and they still get angry ("I understood what a full tank")

The service station BPM571 (La Noria Querétaro) does not exist on the billing page, but I see that some other client had already stated it, however, those responsible have not been interested in providing a solution, so this can subtract customers and go one with the competition where you can feel better served.

Due to a worker error, I could not request my ticket and invoice (which in part I see was better, since the BPM571 station does not appear to invoice). The invoice was made there, but the files have not been sent to me. They do not answer me on any phone, the same with emails. Terrible service!!!

My rating is low, today for the second time I get to load gasoline and they ask me to wait, and I only see the operators from one place to another without any rush and with a very vulgar attitude, I say this because of the language they use among themselves, but as a client, I see it very badly, it is as if it was worth it for me to be there, and it is the image that I receive, this time I believe, they were in the delivery and I receive on duty, the outgoing operator asks me for 5 minutes and I see them without haste, and as I tell them without failing that I am present, they finish, I ask for the service again and the incoming operator tells me to wait 10 more minutes, in total I was at the pump 25 minutes without service, because obviously I left And I think I will not return, I make this comment because I hope that someone from there, if they are interested in the business, their image and believe in the service of excellence to the client and that we are their main objective, and realize that something is wrong, I hope it is my criticism is useful. I put a star because there is no zero, this attitude, as I mentioned was for the second time, I was very disappointed. Please do not reply to me asking me for the date, time and number of the pump, better see it as something general and apply effective corrective action, remember if the operators do it is because their boss allows them, and the boss's boss and so on.

Very bad service, today March 13, 2018, at 5:30 am I tried to load gasoline in an issste ambulance and I was denied the charge by a dispatcher who refused to give me his name being a person of approximately Robust 40 years, it took me 10 minutes to attend and later commented that he could not carry me because the pipe was there. And it is not true because there was no pipe. This is not the first time that we have been denied service to the issste ambulances. Gasoline will not be refilled at this station. Very bad service and even a bad attitude. Each load that is made in an ambulance is between one thousand pesos and one thousand four hundred pesos and it was carried out at least three to four times per week.