C-Grill Restaurant, Thompson Playa del Carmen - 77710 Playa del Carmen

Came to this place for the Thanksgiving Dinner on November 22, 2018. The food was good and very unique, but not what I would have envisioned as a thanksgiving meal. It was too modern with a complex taste. My favorite... was the soup (starter)... it was perfection. The service was impeccable and on point, where it wasn’t too intrusive... but always there if you needed them.

Run run run unless you want to be ripped off! As in so many places in Playa del Carmen it is a bad tourist trap where they provide poor service to way overpriced prices. The Hyatt Group should be ashamed for whom they have hired as manager and staff. I sat yesterday on a loungetable at the C-Grill and asked for the menue. I received only a part of it (Cocktails/Whisky/Wines/Champange) with prices so high I would expect in a Nightclub with DJ etc. One Margartia 239 Pesos and one glass of redwine, supposedly Malbec, 349 Pesos was served in a plastic cup ! The wine was absolut low quality, in my personal opinion it was not Malbec at all, given the lack of taste etc. The best is yet to come. Next day I looked up their website and the offical menue/prices of the C grill. Wonder what? A Cocktail costs 190 Pesos and a glass Malbec 250 Pesos. Rip off of more than 30%! They actually demanded the price of their Rooftopbar ( Alessia club) and it was no mistake. It was simply done to except tourists. Copying the pricelist of the rooftopbar on C-Grill stationery shows quite some criminell energy. Don't get me wrong if I decide to go to a fancy place and have accordingly fancy prices, I don't care, but I expect attentive service, quality food or drinks and nothing less. Redwine in plasic can only be called a crime. I can only recommend to the owner of the hotel to get rid of such a manager and staff. The manager for incompetence, the staff for betraying guests, which will never show up for a second time. No wonder the restaurant/bar is more or less empty the hole time. Given the nice location the place should be crowed and generate revenue with no end!

Love the atmosphere, and vibe of this restaurant. So relaxing and a beautiful ocean view. If you want a quiet, classy place to eat this place is definitely the one. A hidden gem. Would recommend the C-Grill Omelette, or Benedictinos, and the fruit berry bowl. Also really appreciated the staff and their effort to communicate in English.

We did the tequila tasting every thing went smooth the food was hot & fresh the service was beyond we had great a learning experience

Sat down for the "all you can eat" brunch, 500pso. 200 pesos to add unlimited national drinks, we did not indulge. They brought us 5 pancakes, 2 small bowls of fruit, and 2 yogurt. Then for the second course they brought 1cm slice of baked acorn squash and 3 puck tacos. Why do you bring 3 tiny tacos for 4 people? There was this delicious beet and grapefruit salad too, 5oz (for 4 people). We asked for more and they said we were not allowed to have more because we asked for another order of pancakes and fruit. How unsatisfying, and rude.

I regret not reading the Google Reviews before wasting an afternoon trying to get the taste of their horrible food out of my mouth. The servers were not attentive at all and the majority actively ignored me after requesting for more information about their menu. This place is mismanaged and over priced. Despite being in an ideal location, I feel they are falsely representing the food and hospitality industry, which for the most I have enjoyed in Playa. They are disrespecting the tourists and locals by charging in USD $$ at poor exchange rates, at the expense of turning a profit. Shame on you.

Do Not Eat Here. Be prepared, they bill in USD and offer a ridiculously poor exchange rate. I appreciate their effort communicating in English, but shortly after being greeted, we were surprised to find that despite being visibly vacant the servers were not attentive, the only pleasant person we dealt with was the hostess. We asked for milk several times for coffee and the Benedictinos (Egg Benedict) is inedible, the sauce is rancid, and tasted like spoiled leftovers. Beware, when we complained their excuse was the “missing ingredients” were blended into the hollandaise sauce. I suggest eat else where, and enjoy the sun away from this pitiful excuse of a restaurant. Way over priced and Overrated.

They have great seafood dishes for lunch and dinner which we found was good but not exceptional for the price. Location is fabulous. Can't be better. Service on the other hand was disappointing especially during breakfast time. Staff were not motivated to work, chatting away in a corner and came to our table after 10 minutes. There were 2 or 3 staff on hand yet they were not proactive or willing in serving or bringing out the food. Only one staff was working and took awhile to get the order done. If you are in a hurry, please be aware and allow more time. There were a few experienced staff who attended to us during the latter parts of the day/night there during our stay and they were helpful and friendly. So you need to try your luck on the day. Seems like no manager to monitor or direct staff all day and the level of service with the younger staff is definitely not the usual Hotel standard yet no one at hotel is doing anything to change it. Very disappointing to see as the hotel does well in other areas yet the service experience at restaurant pulls down the overall perception of the hotel.