Cablevisión Monterrey - 64100 Monterrey

I have a week without service and I reported it several times by phone, it takes a lot to get answered and nothing is solved, I did the direct report in the offices and nothing was sent to me by a technician who only got on the pole and told me that the fails he would report it to another crew since he could not do anything; to date September 10 is the date that they have not made the corresponding bonus despite having two confirmation pages.

Good service but I think they lack more, those ATMs are out of order and sometimes you have to queue for a long time with these heats of 40 people literally melt and it always happens on weekends I think they should have already done something to remedy it since it is not a week ago it has years like this

The more demand less is the service they offer their customers for years. And to top it off, our customers take two days of service from us because, I don't know what to do in the area, this is repeated almost every month ... THE COMPANY DOESN'T MISS. AS THE 30 DAYS OF THE MONTH COVER But if we get together all those affected would be bankrupt. What I want is that they give us good service and if they need to do what they swim doing in the area then they reimburse us for the time they take us out of service. I talk about hours not days depending on how the contract marks that after 72 hours, which by the way in my contract no matter how much I looked for it, I don't see it. Stop talking and offer a good service to your customers

I DO NOT RECOMMEND IT TO ANYONE! Terrible customer service, terrible service at the ATM. I have been without internet, cable, telephone for 15 days and today I went to pay the Lincoln branch and have the days that we have been without service discounted. The lady who attended me was indifferent, she did not answer my questions (and that was repeated 3 times) I agreed to her solution, but the cashier where I made my payment was turned off the moment she deposited money. The same lady who did not respond well told me that I had to return to liquidate the $ 800 that remained stuck in the machine + what remained to be liquidated since they had not been credited to my account. That was the last straw, the lady didn't even turn to see me when she spoke to me. I exploded and I wanted to hit the lady. But a colleague of hers fixed the problem for me at the time. Employees are not well trained! Or at least not her. And I was not the only one, several people encountered the same problem.

Lousy service at the time of paying nadamás they have two pinches ATMs and the filotota that is done and that which one goes there pay right look at another branch Paseo Tec there is one or almost no one

Very bad service, system crashing every now and then and they don't give you an apology even though you've waited an hour. The people who work here obviously don't get paid well because they don't care about the job and management doesn't require them to be courteous and considerate of their clients. If Telmex were not worse, I would have canceled them ... but when more competition arrives, I will cancel them too. Sad that things are like this.

Accessible for direct payment good hours to make your direct clients