Caja Popular Mexicana - 37480 León

The person who attended me very kind. Thanks

It is the worst branch where one can do paperwork, they are the slowest, they do not give complete information and it is to go around a thousand times because their staff is not sufficiently trained. My dad asked for information for an automobile loan, the first adviser told him that he only took notes of his sales, then the next adviser said that now in addition to the monthly payment, they are also charged for insurance every month, he agreed to call us and confirm the amount that would remain With the insurance included but he could not solve us because he said that he had to do all the credit procedures first and in the end they would give him the amount of the insurance, we went again and finally a decent advisor (Manuel) told us to only ask for the amount that was taken care of since a part would be given, also that he needed expense notes and fill out a form with the cash flow, which none of the others had mentioned to us. When we finally took all the requirements, they still took a while to communicate with the agency, under the pretext that now they were not billing them because it was logical if they did not follow up ... The worst thing is not all that I already mentioned, but the Refugio advisor is still outraged because I tell him that it is not my job to do his job, wanting me to call and coordinate everything with the agency, when other times we process loans in the c Caja Popular Alianza they are RESPONSIBLE for coordinating EVERYTHING and they only notify you to sign and deliver the unit. At this date they still cannot tell us how much the insurance will be left with. Urgeeee train its staff and that they attend properly because they are still better off for breakfast during their working hours, despite having partners on hold and everything is done more slowly. I say if they are going to give them the opportunity to have breakfast they could come in earlier and not affect the hours of operation.