Cancun ATV Tours - 77500 Cancún

They will lie about what you get in your package before you head out. They pack to the brim the shuttles that you are going in. They also will require an additional deposit once you get to the location

It was an amazing jungle tour with a cultural Mayan twist. I would definitely recommend it

I have to express my frustration with our excursion. First of all, Cancun atv Tours is not the operator but rather an intermediate that collects the fees and signs you up. Pickup was fine at our hotel and timely, but we had to wait at another hotel for guests for 20 minutes. The confirmation explicitly stated that there would be no waiting. Then, when we get there and they said we have to pay for a small group and the group we would be in without had 95 people. That was an additional $35 per person. And everything costs extra. Can’t bring your phone to take pictures so you’re obligated to purchase their professional ones. The atv rides were short and barely worked while we were on it. We were on for 15 mins when the description said otherwise. We definitely did not get what we requested or was promised. It just seemed very gimicky.

I booked with them and sent a $100 deposit. When they came and picked me up they saw that my sister walks with a “small” limp. at that point the driver took a video of my sister and sent it to the manager of the company. the manager then texted me and said because she has a disability she can’t come. MIND YOU she doesn’t have a disability she walks with a limp! a small limp at that! we were 15 minutes away from my hotel, they said they couldn’t take us back to the room! we had to get off the van and get a taxi back to the hotel! he said it was no refund! all because my sister walks with a limp! we go on vacation every other month and do atvs in every city and country and we have never been denied. this was discrimination! they are not giving us our $100 back. when we were picked up and abandoned and had to find a way back to our hotel! on top of that the driver was soooo rude! i don’t recommend! you would think they would refund us seeing that they didn’t even take us back to our hotel and we didn’t even get to ride the atvs! i’ve never in my life experienced such a horrible encounter! it made my sister feel sooo uncomfortable and hurt!!

We did a lot the tour guide was amazing lots of fun and beautiful cenotes we visited

The staff is very nice but they would not give us any time to enjoy each activity, it felt very rushed. The driver was late on picking us up and when trying to contact customer service, no answer. The best part of our experience was the tequila tasting, fish tacos and swimming in the cenote. However, they are very shady. They don’t let you keep your phones for ATV and zipline because they want you to pay $20 per person for photos to get airdropped. For zipline, the maximum weight is 2 tons but they do not have the equipment for thick women and would not give a partial refund. The ATV was very short and boring with no views. It was weird that they would not confirm your reservation without an ID even though it was already paid for.

Listen hands up the very best experience. The entire system is set up to entertain you and draw you all the way in. Organized and amazing. It was great. I'd come back every year just for the experience ☺️

Best adventure ever!! Lots of extreme excitement. Staff is very friendly and helpful. Lots of great pucs and lunch included