Car One Chrysler Cumbres - 64610 Monterrey

They work very dirty, the costs are super high, they are not professional at all. It is not recommended.

They have always treated me excellently. Ricardo is a good advisor. They always keep to schedules and appointments. As in any workshop normally the prices do not go according to the perceived value but it is a defect of the service industry of most American brand agencies not particular to this place.

Excellent facilities and very friendly staff

Lousy, lousy, lousy customer service, very bad, bad, bad service. Buy two Jeep cars, a Patriot and a Compass. The latter had some problems with the changer two months after buying it. Sometimes the lever was blocked, it could not be changed into anything, neither reverse nor neutral .... I took it to the spare parts service and TWICE they confirmed that I had a problem but it was adjusted with the update of the program and everything was done well. Now other times and, still that I talk to the manager, an engineer told me, the problem was NOT solved, but the engineer said to skip a spare part and that is why they could NOT do it under warranty, only if he agreed to make the spare parts of the 30,000 km could be tempted to talk to the plant (????) and see if it passed under warranty. My car is three years old and 29,000 km ...... AND changing the warranty cards HAS NOTHING TO DO WITH THE SPARE PARTS OF THE THREE YEARS. The problem of the changer is solved by changing the changer cards, cost from 3,000 to 9,000 pesos plus labor and VAT 16%. Talking with the lawyer, he told us that he was attempting to blackmail. According to the lawyer, it would be a matter of filing a complaint with Profeco so if there is indeed a problem in the changers, the plant has to call all the cars to change the cards of the changers under warranty. We are evaluating and thinking about it. The other MOST ugly thing that came out, was that they have all signed in their pc what happened to my car, but NOTHING is filed in the pc of the three times that he stayed in the office for the problem of the changer ... .. THAT WEIRD, RIGHT ???

Excellent attention by the executive, the unit was received on time and delivered as indicated, a video is taken at the time of receiving the vehicle as support for any claim. Regarding the cost, the indicated amount is respected.

Excellent workshop to send to service your car. They also hit my fiat and I sent it there through an insurance company, since they are the ones who know my car, they repaired it very well. Just check if your insurer has them.