Casa Aurea - 97100 Mérida

IT IS A GARBAGE. DO NOT TAKE YOUR PARENTS THERE ... DO NOT ATTEND THEM!

In our case we had a great experience, they are very patient and punctual in the report they give me about my family member, the atmosphere is relaxed and cordial, very familiar

There is no easy way to say this. It is a house of terror. From the outset they do not have any control measure for covid, nor mats, nor gel, less temperature control, the place is abandoned, the only 2 visits we were able to make (because they never responded) to our relative, the place stunk, the owner I think neither lives here and lies about it (said x la engargada), they drop the patients, they have two floors of stairs which is crazy for older adults, they are a scam and opportunists, I really hope that the relatives take their old men out of there and really do not enter people in that house of hell. I do not understand how they live quietly and can sleep. And not to mention how thieves and rude they are. As long as you give money, everything is wonderful, but when you start to question, they stop responding.

It is not a recommended place for the elderly, it is depressing, the owner brainwashes you that it is a magnificent European-style place, and nothing to see, she NEVER goes or is in the place, if you gave any suggestion to improve she simply told you ignored. The food is lousy, they don't even have a microwave oven to heat anything. It does not have in order the permits to operate, neither for health, nor for civil protection. There was already an outbreak of fire and not even the owner Carolina was able to go see how the grandparents were, she simply told the nurses to take them out to the street, and she didn't even speak to the firemen. It really is a terrible place, do not take your grandparents there. But to collect the monthly payment they are already asking you 5 days before the end of the month, for that they are very punctual.