Casa Colima - 06700 Ciudad de México

Incredible helpful staff and wonderful spacious rooms. Place even looks better in real life! Would absolutely recommend and definitely coming back!

Greedy and incompetent management, don't give them your money. I liked this place initially, location, room, cleanliness, etc. was all pretty good. Room could have used use an air conditioner or fan at least. That's not why I'm writing this review though. We had a 3 night stay, but we only got 2 of those nights because on night 3 we returned a little before midnight to find the front door was not working and we couldn't enter the building! We, along with one other guest locked outside, tried for well over 1 hour but couldn't contact anybody from the property. This was now after midnight on Friday so there was nowhere nearby to stay, even if we could find somewhere, all of our belongings were inside. Eventually, after still no response from the property, we were forced to take an uber 40 minutes to a friends place and sleep on some blankets on a concrete floor for the night. Nice. It's lucky we knew somebody in the city. So, the following day when we returned the guy there, Alex, offered us excuses, an apology and a refund of 600 pesos, despite us having paid almost 1000 pesos per night! Forget about the 200 we paid for the uber and the fact we travelled half way across the city to sleep on a floor because of their incompetence, they wouldn't even refund the full night. We argued it for a while and he said he couldn't refund that much, but in truth, he chose not to. For the sake of 400 or 600 pesos... that money was not the biggest problem for me, but that they think it's fine to keep payment for 2.5 nights when we only could stay 2 nights, shows that they didn't really care about what had happened. Only the money. I could forgive that the door wasn't working if somebody had been available to let us in that night. I could maybe even forgive that nobody was available to contact and we couldn't stay that night if they would just give us the full refund for 1 night at least, and ideally even the uber cost also. Seems fair, no? Why should we pay more. Problems happen, that's normal, but it's how you deal with them that counts. Unfortunately the people here are too greedy and selfish to know what is right and to take responsibility for their property and their mistakes. Stay anywhere else. If you do have to stay here, don't expect much if you have any problems.

Very nice house, not a lot of privacy. Any conversation in the common areas echos throughout all the rooms very loudly. The host is great and extremely responsive. Comfy rooms, nice TV's and bathrooms.

Beautiful little Hotel in a lovely neighbourhood in Roma Norte with delicious restaurants and cool shops in walking distance. Rooms are very clean and in a comfortable modern style. Special thanks to host Alex for his friendliness and efforts to make our stay as pleasent as possible!

Very nice and super helpful staff! Beware that privacy is limited; not much besides air between you and the rest of the hotel. The Suite adds a bit more privacy, and is worth the upgrade, if it is available.

Make yourself a favour and stay away from this place. The service is not up to standard and the management is just awful. The suit is very noisy and poorly decorated, just a bad and 2 shelves. There is not Air Conditioning and ventilation in the bathroom but they can offer a small heater if you get cold! Sheet with stains and an help yourself policy for toilet paper and shampoo from a cupboard in the corridor....... really? If you then choose a deluxe room be prepare from the horror of mouldy walls, bleach smell and Only a little window that face the common living space. Observe the picture and make your decision and be aware of the management........ not what you will expect from a luxury place ...... of course, IT’S NOT.

Hotel could not find my reservation and completely stopped responding when I asked about the money they had already withdrawn from my account. 0 stars. A scam.

While our room was sparking clean and the bed was very comfortable our particular room was definitely “squeezed in” arquitecturally and a bare minimum was invested in amenities. With no nightstands and no bedside lamps, nowhere to sit but the bed, and windows so thin that even whispering from the common area can be heard, this is property where one can only shower and sleep (if others in other rooms are respectful, and if there’s nothing noisy going on on the rooftops nearby—which there sometimes is) and take a shower.