Casa Diaz Teziutlan S.A. de C.V. - 73800 Teziutlán

Satisfied I find what I need

They take a long time to deliver the goods, from 45 minutes to an HOUR. Bad service

Good treatment and attention, very friendly employees.

I found the cotton thread although it was not indicated for mineral wash or acid wash process Quick service and well located store I could see what if it's stocked

Very excited I went to buy a machine that I had wanted for a long time, I spoke to many branches and this was the one that was closest to me, it is a very dusty town but that did not take away the desire to have my industrial machine, I chose it and I pasted it; but being such a big and heavy machine I couldn't handle it, I asked for help from a clerk with the face of a badly grateful dog (without offending the dog) he attended me, took out my machine in bad manners, hit it on the ground and practically he threw it against my car, an ugly blow was heard, in addition to mistreating my machine, mistreating my car, I kindly asked him to accommodate it in such a way that the curves would not hit, according to the clerk in question, "I accommodate" it, although in reality He only put a part of the machine in a box that was too big and that it was of no use, and he rudely told me that my machine was ready, I thanked him and left, on the way I realized that he had not accommodated the machine Well, when I got home to put it together, excited about my purchase, I realized that the machine had a defect; I immediately called the number they had provided me and the rude man answered me, explained the matter in question and without further ado he hung up on me, I sent him WhatsApp, first he ignored my messages and then proceeded to block me ... I leave you this terrible experience, without I doubt that they took away my desire to buy a machine in these conditions again ... I hope they do something to improve this terrible service ...

I think they have forgotten something very essential which is customer service, very few people pay attention to the influx they have ...

This adventure of buying a future industrial machine was an ordeal, since the man when he handed me my machine, he literally whipped it on the floor and it rumbled to the Altotonga store. "I bought it." The man gave me the machine without more or less , He did not tell me how to use it or anything like it, in the end I paid for my machine and brought it to Xalapa Veracruz, as I did not know how to use it since the manual came in Chinese "only that language" I waited to use it for a week. that in the Facebook groups it would help me, in that period the oil began to be thrown away, I did not realize it until day 5, since I got ready to use it, I notice the leak, and I immediately contact the store where I bought it and The man told me that he spoke to me to see if the warranty covered the damaged tray, I did not dial, I dialed him and told me to take the bag, there is a boy back to Altotonga to waste fuel and time, I did not even apologize, for the expenses caused by his recklessness in mistreating my machine, total that all t ermina they give me the tray and I go back to Xalapa, my place of residence, I leave my machine for a week in which I learn how to skewer and others, as soon as I turn it on something gets stuck, and I immediately send her a message and videos that the machine It does not want to work, in a matter of minutes it blocks me and immediately I contact Díaz's house in Mexico DF, they give me the number of the owner or manager of the establishment because it is a concession, for this a Diaz house manager from the State of Mexico calls me I take me by the hand and explain what was within his reach, a detail that I appreciate with my heart, and then the manager kindly calls me, asks me for an apology, and I explain what happened in the altotonga store, really an excellent person, I do not speak anything of what I talked to her, but with this I make everything clear, the man who is older is an arrogant and despotic person, he added that it seems like a nursery not a store, a mess, I don't know how the company supports these types of workers, hab Going so many competent people to occupy that place, since with this type only large losses are generated, buy in Teziutlán Puebla.

It is a place highly stocked with everything it sells, the prices are good and the attention is personalized and professional. In addition, their service is punctual and they give you good care and support in everything you need to buy. Fully recommended if you need to buy a good sewing machine, from personal to industrial use.