Casa Isabella HB - 62526 Santiago Tepetlapa

Great Experience

Great service !

Wonderful place!

Absolutely beautiful place, there I so much to see just in the Hotel, fantastic place for insomniacs and people with AdHd

Amazing experience. The service is just great! I love this place!! The staff very helpful, friendly and professional.

This place is absolutely great!!! Highly recommend, I’ve never been in a place like this, many thanks to Filiberto, chente and Miguel great guys, service is excellent. All the staff rocks ??

Really awesome, service is the best. Quiet and comfortable, food is very good. You can programme a romantic night and everything will be in place. A very good place to take your book and relax.

This hotel is sold and promoted as an hotel boutique to have some quiet and relaxation, the prices are quite high for an hotel in the area but our stayance was far from quiet and relaxing. The whole weekend they had entire families with kids all aroud the hotel in all areas (non guests) , with kids watching videos on their mobiles phones quite loud and running/jumping/screaming throughout the entire hotel and even nearby the guest rooms in front of the staff, who didnt seem to care or put limits, even though we asked them to do so. The whole weekend there was loud music in the hotel non stop, so we preferred not to make use of the pool and stay in our room (far for the noisy families with kids and zero mindfulness for the guests) but in the night they also rent the place as event venue with live music with high decibels that even make impossible to watch TV in your own room. It gave us the impression to be in a Tepetongo sort of place and/or a party salon place that is rented to EVERYONE (families with kids, with teens, non guests, events, etc) and the guests are the last priority but with prices of an exclusive place, we feel very dissapointed and cheated, we fell for it, we paid a high sum of $ to be in sort of a public swiming pool/family restaurant (Vips) but we though we were going to a relaxing place with no kids or noise around, only nature (thats how they promote it and sell it to the audience) . We comunicated to the recepcionist (who was all the time on her phone) of a cancellation for a massage the night before, still Sunday morning they were there early morning and woken up with their insistant hard knocking on our door. I was happy to go home to finally have my expected peace and relaxed weekend, with a feeling of having been robbed. :(