Casa Ritual Hotel Boutique - 48335 Puerto Vallarta

We must have arrived at a bad time because the staff seemed strained. Our superior queen room poolside was not what we received. Small room with double bed on the top outside corner of building. The bed was like cement. Went down for breakfast only to be disappointed that there was no breakfast this morning. No apology. No offer of juice, toast or fruit, yet 3 employees? Very nice setting by the pool, beautiful grounds. Indifferent staff.

A friend told us about this boutique hotel near the PV airport, and when our flight home kept changing, we decided to book. So glad we did! Our room was beautiful, the service was friendly and fantastic, and their food was delicious. I heard their sushi restaurant is worthy of a visit but we didn't get a chance; it's small and advance reservations are necessary. After booking, the staff was incredibly helpful, answering all my questions (including about Covid testing for the return to the states; they have a relationship with a lab that can come directly to your room), initially by email and then via WhatsApp. We also didn't have enough time to enjoy their lovely pool other than to look at it longingly, but I can see this being a future stop. When our flight was again delayed, after we checked out, they let us leave our luggage behind while we ventured out to PV. So grateful for their hospitality. They don't have all the amenities that the big chain hotels do, but that wasn't what we wanted. They definitely got it all right.

Casa Ritual looked charming and confortable. Upon arrival we quickly realized this is not was we were getting. Although the common spaces are charming, the premium bedroom we were provided was small, dark, and extremely noisy: you hear the upstairs guests as if they were in your room, as well as the neighbouring family’s kids and dogs, and the planes. In addition, our bedroom door didn’t close properly, insects could easily get it or worst thieves. As soon as we realized that, we raised our concerns and asked if there was another room available, but we were told they were sold out. We decided to leave as we would not be able to relax and feel comfortable there. We offered to pay for our first night, even if we stayed less than an hour and only had booked our reservation 24h in advance, but asked to be reimbursed for the 2 others as we understand the hotel’s non reimbursement policy for no shows, but it isn’t fair to keep one’s money when the service is not at all what it’s supposed to be. They said they couldn’t do it on the spot because their system was closed but that they would contact us the next day, we went back a couple days later during the time the system was open and they said they had to check with accounting, we have followed up with them 3 times now and they now redirected us to accounting directly, which is not answering…. After being led on for over two weeks now you can imagine we don’t expect to be reimbursed at all unfortunately.

Casa Ritual is as described online. It is a quaint, clean, boutique hotel with some of the most friendly, helpful, and dedicated staff I have ever encountered. I booked the Signature Pink w/ Balcony & Tub for a one-week stay and was aware of their no-refund policy. It is conveniently located close to the airport so yes, you will hear planes lifting off and landing a few times per day. For me, that was to be expected when choosing to stay by the airport. The staff is extremely responsive and helpful. They go beyond the call of duty, remembering our names and always ready to assist. Jonathan, Marco, Gaella, and David were most gracious and took excellent care of me and my other two colleagues who were staying at Casa Ritual. The pool was delicious. I swam every day and enjoyed their daily package deal of breakfast with open bar. The food is equally excellent, fresh, and healthy. The sushi restaurant was out of this world. I live in NYC where everything is available and fresh with some of the best restaurants worldwide, and this sushi place was right there at the top of the excellence chain. Service was impeccable. My room was large, clean, and comfortable. Casa Ritual has a 9pm "shut down" policy so guests are alerted to be quiet and respectful from that point on. I will be returning to Casa Ritual in June and cannot wait to see the staff again as they felt like family members right from the beginning. Thank you for an awesome stay!

This boutique hotel was PERFECT. Close to the airport and marina but away from the noise in a quiet neighborhood. The service was amazing… over the top excellent and friendly. Loved the styled rooms as well, very boho and calming. If you are looking for a non-touristy, quiet and chill place to stay… this is it:)

Casa ritual is filled with the most warm and welcoming staff you could ever imagine. The food is absolutely fantastic as well as the servers and wait staff. The rooms are airy and spacious making for a lovely place to call home, my only complaint is the temperature of the pool. If you like to swim daily I wouldn’t recommend this place the pool is in the low 60s. They said it gets warmer in the afternoon but that wasn’t my experience. J the host was absolutely fantastic amd welcoming. I wish I could come again. Thank you for your property being so beautiful

While this boutique hotel comes off charming, nice, and clean, we had originally booked for 3 evenings to end our vacation. Unfortunately upon our arrival and after an hour we decided to leave the hotel and stay elsewhere. Please note that this hotel is right next to the very active airport runway. The sound of the airplanes taking off and landing are very evident and loud. Unless you are use to living next to an active runway, you will find it very troublesome. Second, the door to our room could be easily unlocked from the outside, and hence we did not feel secure leaving our personal belongings in the room. There is a clear 1 inch gap between the door latch and frame that any credit card or pencil could open a locked door. We were also on the bottom floor and the noise from upstairs was evident. Footsteps were very loud from the group upstairs. We booked the premium room. After deciding to leave and notifying management of the issues, they have a no refund policy so we were charged our full 3 nights. We are still unable to receive a refund. I do not recommend if looking for no noise, but for the value the rooms are not expensive, but that is why you will find less expensive than other stays.

Ah Casa Ritual, what a lovely vacation. The hotel is located in the Marina area, which is definitely upscale, and within easy walking distance (<10 mins) of shops/restaurants/bars/anything you could need. There's the most lovely and helpful staff I've had the pleasure of meeting, and I cannot say enough for Marco and Davide's help in making our stay as comfortable as possible. The pool and food area's are beautiful and surrounded by tropical plants, and the food from their little kitchen is outstanding, I had the aguachile like 5 times in a week, and it was amazingggg! The massages are TOP notch, and they're just steps away, it was heavenly! There's a gate outside (you'll get a key) and a coded door for entry to the hotel itself (closed in the evenings), plus a lock for your door itself. But you're in Mexico in the upscale area, not Fort Knox, so relax it's not some warzone in the 3rd world. That said, it IS next to the airport, which can be loud at times but honestly wasn't a big deal, I've lived by way busier airports just fine. The only actual negative I'd have is the noise from the neighbor's dogs. They woke us up a night or two and get into a feedback loop of barking once other dogs start barking, which was solved with some earplugs from one of the gazillion pharmacies in town. I'm not even removing a star, but I definitely NEEDED them, since our window was basically right next to the neighbors house. If you want 5 star concierge service (Marco helped us with our pre-departure covid test scheduling, found us restaurants, comped us wine, sorted our massages, room service, just incredible amounts of help), a relaxing albeit occasionally noisy (~10% of the time) location, cheap cheap rates, amazing food, great drinks, amazing massages, and friendly people, look no further than Casa Ritual!