Casa Serra CENART - 04220 Ciudad de México

They have everything for the plastic arts

I found almost everything I was looking for. The young man's attention was very good, he showed me everything he asked for with readiness and education, for which we are self-taught an attitude like this is necessary.

They lack many materials (surprising for a store with that reputation), the clerks are not experts and the treatment is not very friendly. I think they could improve the service and expand the offer

In this store today, Tuesday, February 26, 2019, at approximately 3:20 p.m., one of my daughters went to buy material and it was a terrible experience to have gone to this store because all the staff that attends there has no nothing less professional education! It happens that one can not ask freely for type of materials since they get upset ... their expressions were: "Ash", "I can not teach material because they give me" (that is, we must buy what they want ?!) "mmm "," we are going to close, hurry, we close at 16 hrs "(and 40 minutes were missing !!) ... you can not (forbid) ask for wrong or what you doubt in what you need because they are super annoying, sorry! It is necessary to publish this type of situation because enough is enough! Normally they are poorly paid people, discontented in their work, low levels of education (because I can not think otherwise) and logically they do not give them training and the result is this. Yes, they are businesses that sell and sell and, they sell ... that is the important thing, not the dedication and respectability to the client. Be careful when going specifically to this store in Churubusco. Avoid disappointment! There is supposedly a "responsible" named Victor who "says" ... "aha, I'll pass the data" ... to whom? Only he knows and still is one of the employees to dislike his work and the client is the one who "pays" ...

Be very careful. I bought an easel and it came out defective. It is your responsibility that the customer leave the store with quality products and when you get home you can use them without problem, I already paid for you to give me a good product, so in any case come to my house make the change of the easel. Now it turns out that I have to pay for your work badly done. As I told you on the phone, I live five hours from cdmx. Do not make fun of me, saying go to the store to change the product.

For people who like plastic arts, this is a dream place and a visit is much more pleasant than at the Bolívar branch. Everything is better displayed and there is much more space. What they do need to improve is customer service, they are even rude. Years ago there was a very rude girl and once I asked her about some gouache, she said this [sic] "are you going to buy or are you watching?" and I like this ?. I have bought from the Serra brand and the products are very good.

I love this store where I always find what I need and they have always treated me very well. PLEASE OPEN THE CENART BRANCH NOW !!! Do not make us go to the center where there are so many people and there is a greater risk of contagion ?

I have known her since she was studying fine arts back in the late 90's. They even gave me a student discount! The store naturally attracts you, its display cases, the book stands and the cleanliness of the place are super nice. They have almost all the material you need for various practices of plastic activity The truth is that they are very serious, and yes; With some employees the purchase is not so easy, they bother to show you the material and wait for you to make a decision. Those of us who have been buying for years already know where we are going, so it would be good for new buyers to get used to the idea. I'm not saying it's okay, but there is only one or another smile while shopping. The materials are very good, but it also depends on the taste of each person, the truth is that Casa Serra is the traditional art supplies store in Mexico. P. D. Since the pandemic, this branch has been closed. So once this is over it will return to its short service hours ?