Casas Playita - 63732 Bucerías

La segunda vez que vamos, algunos desperfectos, pero los arreglan el mismo día.

I’m highly disappointed with our recent experience. Let me start by saying we rented out Villa Encanto which is managed by Las Palmas and it was phenomenal. On our most recent trip to Bucerias, Mexico, we rented out Casa Rana which is one of the units available at Casa Playita. IT WAS AWFUL!!! The air conditioning wasn’t working properly, it smelled horrible and musty and there were bugs. Ants in the kitchen and bathrooms (which ants happen in Mexico, I get that and I could have probably even gotten past that), but the worst was when I took a shower and a 7-9 centipede came cruising out from underneath the bath mat to hang out with me!!! That was the last straw of my husbands and I’s tolerance for Casa Rana. If we hadn’t been so exhausted from traveling since 4am from the East Coast, we would have left immediately and found other lodging that very first night. Now to be fair, when we contacted Miguel at Las Palmas with our concerns he was quick to start remedying our complaints; however, as I pointed out to him, THESE CONDITIONS SHOULD HAVE NEVER EXISTED TO BEGIN WITH!!! My husband and I decided to stay at another resort because we couldn’t get over the SHOWER BUG issue; but because we were there with lots of family for our daughters wedding, we wanted to keep the beach house for the daytime activities. I had asked Miguel that they reimburse us for about $500-$800 from our $2,000 total bill (which at $275/night, equaled approximately 3 nights lodging) as a resolution/apology to the issues that we encountered. That seemed like a fair and reasonable remedy to me and is what I would have offered my customer if I were in their shoes. He apparently spoke to his boss and the owner of the home and they refused any sort of refund. They felt that since they started mitigating the issues right away that a refund wasn’t warranted. It took them 3 days to get the house to an “acceptable” status, which is what we had expected on our very first day when we checked in. It’s very disappointing to us that: 1. The conditions weren’t acceptable to begin with; and, 2. That they felt it not necessary to offer any sort of monetary compensation for the unacceptable conditions that we encountered.