Castores ocurre Veracruz - 91810 Veracruz

The vdd, the mcia delivery goats, are super friendly and accessible, but the vdd are thieves, they opened some boxes and I continue to receive a response from the parcel, I send and send emails and they do not answer anything

Terrible service, I sent some doors from Guadalajara to Xalapa, if very quick to document and everything, the person who documented me told me that they delivered me no later than Wednesday, on Thursday I called that by the way they never answer the phone in Veracruz, until A person from Veracruz called me saying that they do not have scheduled deliveries from Veracruz to Xalapa that the best they can do is send them to Puebla or Mexico to be delivered to me, and if you have a better chance, come for them to Veracruz, but that yes They charged home delivery, maneuvers and other things so that in the end I will end up going through the doors, I do not recommend the eye service, avoid at all costs.

Bad very bad!! My shipment has not been located, and in cdmx they have given me 4 different emails of claims and none accept my shipment of my email. ☹

I sent a written complaint by e-mail more than a week ago and to this day they have not answered me, not even notified of receipt. Be very careful, very bad service towards the South of the Country (Cancún and Chetumal). You pay home delivery and they don't deliver to your home, they call your recipient to go to X streets where the Beaver truck (Chetumal) is located; if you do not answer your call when they return the call, Castores does not answer, and two days later they call you again from another number, saying that your package is in Tabasco on the way back to Veracruz, that if you want your package you must pay an amount similar to who already paid for the same package. He accepts it and when they deliver it to X streets, because never at home, they already took items from the package you sent. I speak as a client to the @GrupoTransportistaCastores branch located in Rafael Cuervo in Veracruz, and instead of answering my complaint, the lady hangs up the phone on me.? Don't pay more to shorten time because at least in Castores it doesn't work.

Terrible service. The worst. My product has not arrived. But I already asked and they told me what they always do to people. They will send my product to a more distant agency. They want to blame the client but it is impossible because the correct address was given and even so they send it to another place to save the transfer and they also charge you for that. I will never use it again. Quote elsewhere... In addition, they are not interested in supporting the client nor do they want to solve the mistake they make. Very badly.