Catalonia Yucatán Beach - 77782 Playa del Carmen

we stayed in Catalonia Yucatan Beach all inclusive from Mar 8- Mar 15. we had really bad experience: Room- we had to switch room twice, still water was leaking in washroom. they will clean room but missed to replace towels and we need to call them everyday to request for items missing in our room. Then it comes to food, same food for lunch and dinner for seven days, we were so tired that we went outside for food. Then staff was so rude. you are not allowed to eat outside the restaurants. we tried to make reservation for speciality restaurants but they were all full. There is no proper beach as it shows in pictures. Bars- most of the time, they were out of many drinks on menu. Pools- actually pools were good and their entertainment staff is really good and work hard. I would not recommend people to waste their money to book this place, rather find another resort.

We had a great experience! Amazing entertainment team with many, well organized, and fun activities (with prizes ?). The food was very good also, with a wide variety. Very polite and welcoming staff. My favorite were the evening performances! Definitely recommend!

A great thank you to Julieta and Viridiana to be so kind with my daughter at the kids club. We all enjoyed the kids pirate parade and we have now lots of pictures to share with the family. Also, one day my daughter was crying at the kids club and when I arrived I saw both entertainers trying to reassure her and before we left she was offered a dog made of balloons. Good job girls!

The whole sports and entertainment team is wonderful! Especially fabulous are Karol, Sam, Emilio, and Lua. They did a wonderful job making sure we had a good time while we are here. They all had fabulous energy and were wonderful hosts. I have been to many resorts with entertainment staff. This group is really the best! I can’t say enough fabulous things about them!

We stayed here for a week with 2 kids. Everything was great, including the food choice, room and amenities, staff, entertainment and shows. Especially, we loved the kids club where we could drop off the kids for hours. Pilar is amazing with kids and they have a variety of activities including the mini disco. We will definitely love to come here back!

Excellent throughout, from the food to the facilities, but especially all the staff - so helpful and friendly. The entertainment team especially are phenomenal. Arturo, Ani, Emilio, Jared, Daniela, and the whole team work exceptionally hard to keep everyone smiling throughout the day and night, with their fantastic energy and enthusiasm. It’s no surprise that other attendees keep returning - so will we! Thank you for such a wonderful stay :)

Had such a great time here! Absolutely amazing to see their performances every evening. Beautiful costumes and they preform stunt that make your jaw drop! I was so impressed. Also the waitstaff Rosa and Lorenzo are so friendly and have great drink recommendations. Did some yoga on the beach with Karol and she made my lower back pain disappear. There's so much to do here you will not be bored.

Karol is fantastic entertainer! She’s so much fun on the dance floor—always making sure we’re dancing and having a good time. She’s definitely made the trip more exciting as it’s my first time in Mexico! My group of friends and I fully admire her energy. A great staff member for the resorts 2022 season! Thank you for everything! Everyone here has treated us so extremely well!