Centro de Servicio Electrónico de Pachuca - 42094 Pachuca de Soto

It is a quality service of very good experience and qualities of human beings are of great experience, I qualify them as excellent.

! Excellent service! Customer service is cordial and the costs are mega fair. I recommend them!

Terrible service, don't be fooled, they charged me $382 to check the equipment and they never actually checked it. They told me that they would review and quote me in 1 day, and despite my calls they did nothing, on the 4th day I had to go get my equipment and on top of that they charged me for the "alleged review". They also tried to guess the fault and quoted me an exorbitant amount for a very simple flex cable change repair. Total abuse. I already saw another service and it is much better.

Very good service and customer service, they always deliver in a timely manner, I am very satisfied with their services, highly recommended!

On Tuesday, May 17, personnel from the authorized Sony service center in the city of Pachuca with the name "Electronics of Pachuca" with address: Boulevard Everardo Márquez 504, local 12 Residential Lomas Fraccionamiento went to review my equipment due to the defect it presented. my team. By indication of the technician, the equipment was transferred from my home to his workshop before mentioning to be "better checked" On April 19, I was informed by telephone that my equipment was not covered by warranty because it had moisture damage and for that reason it was not covered by warranty. I was informed that if I wanted the repair, I would be charged additionally. Upon receiving this information, I went personally to pick up my equipment and be transported on my own. When carrying out the visual inspection of the equipment, I was told that you will observe that the back of the screen was dirty and had traces of moisture. The technician assured "that the equipment had been picked up like this at my home" I make the following considerations: A) Since its purchase, the equipment has not been subjected to any type of humidity and is in a piece of furniture intended for its use, in a spacious, well-ventilated room and that even the walls are free of any imperfection and it is not in contact with with no wall. B) Before it is taken to your attention center, take a video of both the front and back of the equipment, where it is observed in perfect condition, clean and free of stains. C) the equipment has three weeks of use, it was bought new and has not been subjected to any type of misuse since its purchase. D) After being picked up at the service center, the equipment was delivered with dirt and stains that were added at the service center itself. The equipment left my home in excellent condition and without any dirt / moisture. It should be noted that I verbally explained to the technician that my equipment was not subjected to any liquid or direct humidity for any reason. It is suspicious that I mentioned the aforementioned workshop that even already has salt and rust when it has less than three weeks of use and it is a new equipment. Therefore, I communicate this situation that is synonymous with fraud and in any case it is about avoiding the application of the guarantee by the workshop. How is it explained that a new equipment has rust and salt in two weeks of use? How is it explained that a new equipment leaves my home and a dirty equipment, full of stains and with traces of humidity, is delivered to me at the service center? Sony Mexico has already been notified and the relevant evidence has been sent to corporate.