Centro de Servicio Lg - 50140 Toluca de Lerdo

Good attention, they call you to approve or not the service

Terrible attention from this LG authorized Service Center, it does not deserve a single star. They charged me $ 380.00 pesos for a Washer Dryer review and they did not give me a diagnosis, because at the time of the review "no" the fault was presented. The next day the equipment failed 5 times and we took a video that we sent to the technical Mr. Leonardo Gómez who did the revision. 2 days passed and he did not report to say that he was proceeding, so I called him and he said that they should have contacted me to give me the repair estimate. However, it was not even to give me the diagnosis, I had to ask him what the problem was. According to Mr. Leonardo it has an approximate cost of between 3400 to 4000 pesos, but he is not sure what the fault is, he says that for that they have to take the equipment and put it to work in the workshop to accurately determine the fault. With all this and the comments that I have read in this chat, I no longer trust me to let them take the Washer Dryer. I prefer to spend more with a technical service that is serious and responsible. I already gave up my 380 pesos from the supposed revision. It should be noted that they do not provide proof of the review and the corresponding payment. LG loses credibility with these pseudo-services. I already think about it to acquire another device from LG.

The girl who attends a lot, they should train people who know how to direct the doubts about the service that is needed.

I WILL NEVER BUY LG AGAIN, THIS SERVICE CENTER IS THE WORST, AWFUL CUSTOMER SERVICE, I HOPE LG MEXICO PAYS ATTENTION... I WILL REPORT THEM

Terrible service they ask you for more than 50% to start I've been waiting 12 days and they don't answer, they make a visit and for what? If they bring the pieces wrong, The person who attends to what's never responds, in short, the experience is terrible.

Terrible service, they mistreated my screen, the incompetent manager gave me long with it, it took him 6 months to give it to me, to protect the technician who did his job badly, they repaired it more out of commitment than work and so that after two months it would fail again, I do mention of this that they only fixed the fault momentarily why because of what happened with their employees they had to make me a reduction of the original cost and I am not left, it is annoying that you take the appliances to a "specialized center" and that instead of doing a good work end up ruining what you brought and it even seems that it is your fault for taking it to a place where they are supposed to be professionals in what they do, they scratched my screen and at the end of the day they made me get the discount and they left it with the scratches and so that in the end they broke down again, my recommendation is not to take it to this place because they run this risk that apart from being paid they do their job poorly and things do not fit, and I hope that this review helps you so that you don't make the same mistake I did of taking her to a place where they don't have professional ethics and a lousy service.

Terrible attention and terrible service they come to check your equipment and try to "guess" what is wrong, they tell you that a part has to be changed, they do not check it, nor do they try to repair it, they only tell you that you have to change it, they ask you for 70% in advance of the piece, they never notify you when it will arrive, nor do they speak to you, you have to be calling, then they put the piece in and the problem is not solved, you have to change another one, they just try to make a fool of you, you claim and ask them to do Something the supervisor, the one who attends to you "according to" raises a complaint and it is a pure lie. Take your equipment to another place, it is very annoying that they call themselves "Specialized Center" and do not solve your problem. In addition, they do not give you a receipt or any paper as proof of payment or guarantee. I hope my comment will serve you.