Centro de Servicio Samsung-Servimaster - 55070 Ecatepec de Morelos

It is a good place to take electronics to be repaired but there is definitely not a good service from the employees since one dials and they never answer either of the two numbers and you have to go to see what happened to the items, the costs to repair are very high

I do not recommend having your refrigerators repaired at this service center. They charge you for the revision and do not guarantee that the repair will last. I repaired a 5-year-old refrigerator, according to them it was only gas and one piece. The repair lasted 6 months and had a cost of 2,600 counting the visit. I recommend that you buy refrigerators of another brand that have more years of life because Samsung lousy and worse their authorized service centers.

Do not waste time, the attention is disgusting, they do not follow up on home requests.

If I could, I would not give him ANOTHER STAR. Yesterday they called me to let me know that a technician was going to go the next day to check my NEW refrigerator that does not cool or freeze (they did not give me a specific time but they spoke to me ONE HOUR BEFORE the technician arrived at my home). Total, I got ready from 8 am in case they called me (because I still do not live at the address where the refrigerator is located for the same reason that it does not work). And at around 3:15 pm a lady from Samsung called me and told me that the technician would arrive in HALF HOUR, just the time I drive to my home from the place where I was at that time. Total, I was already on my way and 15 minutes after the call, the technician called me and told him that I was already out of the house (much earlier than they had told me) and I kindly told him that in about 10 minutes he would arrive and after that, he rudely replied that he was going to check with I don't know who. Total, I arrived at 5 minutes (in less time than I told him) and it turned out that the technician HAD ALREADY GONE and the guard at my home told me that he did not wait for me for a single second. I called Servimaster for them to solve me and they never answered and the worst thing is that it is up to you to change my refrigerator. What unprofessional, despicable and rude people.

Very bad, very bad, I called 5 days ago they took my data, they told me that if I preferred that the technician visit me at home since if I took my device to the attention center it would take longer to give me a diagnosis and I preferred that they go home They told me that the next day they would attend, however they neither attended nor called me, I called again to request attention again and the same, in a while they call you since the technician is at your home and I have been like this for 5 days, PESIMO, PESIMO SERVICE, PESIMO .... IF YOU DON'T HAVE TECHNICIANS OR DO NOT KNOW HOW TO GIVE SOLUTIONS, CLOSE YOUR DISC CENTER ATTENTION .... ?

Bad attention, I had called Samsung so that they will assign me a place to repair my Blueray, arriving there with them they tell me that there is no promotion by Samsung that has already ended because that failure occurred a year ago and I was using my daily equipment I was presented with my failure two days ago, in the number 800 of samsung they assigned me with them when it is a failure clearly known by Samsung due to firmware update

I went for a Blu Ray update for myself since I dialed Samsung and they told me that they had the update there and when I arrived they told me that no longer, to wait for Samsung to send the statement to be able to update the device since they don't have parts for repair either and there is nothing to do, bad for Samsung since it is not the fault of the user that after all is their mistake

Terrible warranty service took more than 2 weeks just to tell me that it does not apply and it would cost me 16,000 pesos for a TV that cost me 14,000 I recommend other brands have the warranty service much faster and more efficient