Centro De Servicio Samsung Servimex - 89050 Tampico

Terrible customer service and hygiene, I do not recommend this place.

A tranza installer makes me doubt this Samsung service center, I cannot judge the center but if the installer, I charge an extra installation kit arguing that the one that brings the equipment was not enough, in addition to leaving a dirty installation.

Honestly the attention leaves a little to be desired

They agreed to come yesterday to check the equipment, they never arrived or called to notify, today I have been calling to find out what is going to happen, if they are going to come or what and they do not answer the phone being almost 11 am there is nobody in your office or I don't understand why they don't answer the phone.

Very good service, the man who fixed my washing machine left it as new and the lady who attended me very very attentive and helpful, there is no doubt that there is a need for more people how are you in the world. I am infinitely grateful for having put such professional and attentive people on my way, I recommend it 100%, the truth is they are better than the others ?

I was calling on Saturday morning and they did not answer, because they were to spend on Friday July 23 to repair my refrigerator, something that did not happen today, Monday I tried to communicate and they did not answer the call

terrible service. I have a month waiting for a washing machine to be fixed. I'm dialing the local tampico phone and they never answer. I have to be contacting the CDMX service so they can send them the message.

Terrible attention. Terrible service. It took them 1 week to diagnose a television repair, when they said it would be a maximum of 48 hours. They gave me a diagnosis, I paid the repair advance to "order the part" and after more than a week (and calling several times without answering or telling me that they had not ordered the part yet) they told me that it had already arrived, they were working on it and that "we'll call him tomorrow", which of course never happened. When I called again, 3 days later, they told me that they were wrong in what they told me, that the technician said it was the panel and the one who answered me understood that it was the card (and it was what they charged me in the advance), that the part he needed cost more than double what he had given in advance, but that it was not in stock right now. It took them more than 2 weeks to realize that they had given me a wrong diagnosis, that they had ordered a wrong part, that they asked me for a preview of something that it was not and above all, they repeatedly lied to me that "the technician is already working on it, we'll call you tomorrow so you can come see her. " They NEVER called me and that "they are already working" was obviously a lie, because there they would have realized the error. In addition to this, the attitude of the person who attends is terrible. Of those people who apparently hate their job and hate serving people. The place smells terrible, everything is super dirty, messy and does not look like a "service center" from a brand like Samsung at all. I think the neighborhood workshop can solve a problem better for you or look for another Service Center, because at least this one is a shame for the brand. I honestly do not know how they still manage to keep the approval of the brand. The least was that they returned the advance.