Centro Multipago Sucursal Domingo Arrieta - 34190 Durango

Lousy, since you enter the person who checks the documents does not know, and in boxes very late, only 2 boxes for endorsement and let more people pass are number

Very attentive and friendly staff on all occasions that I carry out my paperwork only once it has taken me longer than it should.

From very early to pay, and there is no system ... or information.

They take too long, there is a huge queue and they don't rush

One understands that due to the pandemic, the service may be a bit late, but it is excessively bad, and the whole place is full of people who are waiting to be attended or queuing again and again; One arrives before 8:30 a.m., and we spent until 10:30 a.m. knowing that it was number 10 in the line, in my case it was licenses, they go from 5 to 5 but you have to train in too many modules, which pay in one box and pay again in another, if you plan to come is to be prepared to wait more than 2 hours, in my case it will be 3 hours and that I arrived before the time of entry.

My experience today, Wednesday, November 18, 2020, was: they have a terrible public service. I arrived at 1:00 pm. Upon arrival at the entrance, they reviewed my documents, I had everything required in original and copy. So everything was complete and he told me go to box 4 or 5 I did so and there were 2 gentlemen already waiting to do their procedure, of course without a waiting number one of them told me .... follow me, it's okay, I told him. Good until 2:10 pm. It was my turn to leave or have the cashier of 5 receive my papers to make the 2020 endorsement payment that the person who sold me the car and the change of ownership did not pay. Then until 2:15 a.m. they called me from box 1 to make the corresponding payment (being that there were 4 women and 2 men attending in the modules or boxes from 1 to 6. So I complained to one of the cashiers and told her why do they take so long? He answered me ..... we have a new system and it is very slow. I said, bad bad, and that there are not even people (in total we were about 7 people ...... and the supposed workers with the 2 of the entrance man and woman 8 in total for 7 clients. So a better person He left without completing his paperwork. How outrageous what kind of workers are these people ......... how bad and that they receive a salary.

Arriving before the time of entry, I renewed my license more or less quickly, yes, I had to wait for traffic because it had not yet arrived. To pay proof of non-infraction you have to bring coins, they do not have change

It is incredible that with so much technology available, they have such an inefficient service and system. They should already have machines to make payments, they don't take breaks to eat, you can have them working 24 hours, and they don't make you look bad, they are much more efficient than the staff they have in government offices (an example is the of the CFE). This is the fourth time I've been here, I've wasted 7 hours total and I still don't have my badges because the person who designed the system is extremely incompetent, they didn't think of all the variables. We will take it into account to elect our next rulers.