Cerámica - 03100 Ciudad de México
3.8/5
★
based on 8 reviews
Contact Cerámica
| Address : | Av. Division del Nte. & Calle Concepción Beistegui, Col del Valle Centro, Benito Juárez, 03100 Ciudad de México, CDMX, Mexico |
| Phone : | 📞 +97 |
| Website : | http://www.ceramica.org.mx/ |
| Categories : | |
| City : | CDMX |
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Gabriel Amador on Google
★ ★ ★ ★ ★ Atencion al cliente muy buena. Aunque sus precios son elevados, tienen bastante variedas
 Very good customer service. Although their prices are high, they have quite a variety
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Auri-gonzo on Google
★ ★ ★ ★ ★ Encontré los accesorios para baño que tanto necesitaba, ahora solo falta que haya agua en mi casa
I found the bathroom accessories that I needed so much, now I just need to have water in my house
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Orlando Pineda on Google
★ ★ ★ ★ ★ Bien surtido pero el trato al cliente por parte de el vendedor, deja que desear ya que se engancha con uno en discusiones en vez de tratar de ser proactivo para solucionar el problema. Solo un poco de más atención en este tema, se agradecería.....
Well-stocked but the customer's treatment by the seller, leaves to be desired since he engages with one in discussions instead of trying to be proactive to solve the problem. Just a little more attention on this topic would be appreciated .....
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LUIS LoLa on Google
★ ★ ★ ★ ★ Debo modificar mi opinión original por las siguientes causas: 1) Los pisos, azulejos y el pegazulejo, excelentes. No me puedo quejar. De primera calidad, 100% satisfaccion garantizada. Sin embargo. ... ? 2) Compré 29 mts de piso cerámico y bultos de pegazulejo y me los pusieron en notas separadas. El flete era gratis pero a mi domicilio no llegaron 2 cajas del piso y los bultos. Cuando llame para reclamar, ya no me los quisieron llevar y tuve que ir por ellos que porque dijeron que ya no podían hacer otro flete, siendo que fué su error. 3) Posteriormente tuve que ir a comprar 2 cajas más de piso , lo dejé pagado pero quedó pendiente que me lo tuvieran. Di tres vueltas a la tienda y nunca me lo tuvieron que porque se le olvidaba al que recogía los pedidos del almacén. Al final me hicieron que yo lo fuera a recoger al almacén. ... ??♂️. Los vendedores son muy despistados. Por eso bajó mi calificación.
I must modify my original opinion for the following reasons: 1) The floors, tiles and the pegazulejo, excellent. I can not complain. Top quality, 100% satisfaction guaranteed. However. ... ? 2) I bought 29 meters of ceramic floor and lumps of pegazulejo and they put them in separate notes. The freight was free but 2 boxes from the flat and the packages did not arrive at my address. When I called to claim, they no longer wanted to take them and I had to go for them because they said they could no longer do another shipment, since it was their mistake. 3) Later I had to go buy 2 more boxes of floor, I paid it but it was pending that they had it for me. I went around the store three times and they never had to because the person who collected the orders from the warehouse forgot. In the end they made me pick it up at the warehouse. ... ??♂️. Sellers are very clueless. That's why my grade dropped.
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Manuel Altamirano Lango on Google
★ ★ ★ ★ ★ Excelente local para comprar materiales para construcción. Amplio surtido de productos para baños , pisos, cocinas. Asesoria por personal con conocimientos para tu mejor elección. Estacionamiento amplio. Cámaras de seguridad. Personal muy amable y preparado. Precios muy accesibles. Lo recomiendo ampliamente.....
Excellent place to buy construction materials. Wide assortment of products for bathrooms, floors, kitchens. Advice by knowledgeable personnel for your best choice. Ample parking. Security cameras. Very friendly and prepared staff. Very affordable prices. I highly recommend it .....
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Abdiel Medina on Google
★ ★ ★ ★ ★ Pésima atención del personal, no tienen la mínima intención de proporcionar los precios que no están exhibidos, no quieren siquiera levantarse de su lugar, quieren que les lleves la pieza que buscas. Tal cuál queda la expresión de que pareciera que te están haciendo un favor. Lamentable
Terrible attention of the staff, they do not have the minimum intention of providing the prices that are not displayed, they do not even want to get up from their place, they want you to take the piece you are looking for. Such is the expression that it seems that they are doing you a favor. Regrettable
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vickalonso vickalonso on Google
★ ★ ★ ★ ★ Compramos 3 espejos en la sucursal de división del norte 1030 que se llama cerámica la casa.
Compramos dos con bluetooth y uno sencillo los tres de diferentes medidas, en la tienda solo me entregaron uno y los otros dos nos dijeron que los entregaban en el domicilio.
Cuando los llevaron los recibió un maestro albañil, y al colocarlo nos dimos cuenta que no traía el bluetooth, fuimos a cambiarlo a la tienda, el encargado que se llama Marcos dijo que iba llamar a la bodega que esperamos, después nos dijo no me contestan porque en la bodega no trabajan en sábado, y que el nos marcaba el lunes para saber cuando lo cambiaban, obvio nunca llamo y hoy martes le llamamos nos pasa a la gerente. La gerente nos dice que no lo va a cambiar porque es nuestra culpa por no revisarlo cuando lo entregaron. Pero:
1- el maestro no sabe que es blueetooth, y no es fácil saber si trae o no trae 2 cada espejo era de distinto tamaño y no es posible que se cambiara por otro.
Es un pésimo servicio, en esta tienda siempre dicen le entrego un día y terminan entregando una o dos semanas después,(nos paso con una junta epoxica que entregaron una semana tarde y cuando la entregaron era de otro color lo que tardo otra semana en entregar) lastima de la empresa, es un robo el que nos hicieron pues la diferencia es de mas de 1200 pesos. Espero no borren mi comentario y no acudan a comprar a esta sucursal si tienen la posibilidad de ir a otras o explorar otras empresas con mas seriedad. Tengo la factura y todos los documentos para que en lugar de querer borrar este comentario atiendan las quejas sobre estas personas poco profesionales y sin ética
We bought 3 mirrors at the 1030 north division branch, which is called ceramics la casa.
We bought two with bluetooth and a simple one, the three of different sizes, in the store they only gave me one and the other two told us that they were delivered at home.
When they were brought in, they were received by a master mason, and when we placed it we realized that he did not bring the bluetooth, we went to change it at the store, the manager called Marcos said that he was going to call the winery that we are waiting for, then he told us they will not answer me Because they don't work in the winery on Saturday, and that he called us on Monday to know when they changed it, obviously he never called and today, Tuesday, we called him, it happened to the manager. The manager tells us that she is not going to change it because it is our fault for not checking it when it was delivered. But:
1- the teacher does not know what is blueetooth, and it is not easy to know whether or not he brings 2 each mirror was of a different size and it is not possible that it was changed for another.
It is a terrible service, in this store they always say I deliver one day and they end up delivering one or two weeks later, (they happened to us with an epoxy gasket that they delivered a week late and when they delivered it was a different color which took another week to deliver ) It hurts the company, it is a robbery that they did to us because the difference is more than 1200 pesos. I hope you do not delete my comment and do not go to buy at this branch if you have the possibility of going to others or exploring other companies more seriously. I have the invoice and all the documents so that instead of wanting to delete this comment, they attend to the complaints about these unprofessional and unethical people
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Mauricio Hurtado on Google
★ ★ ★ ★ ★ Pésima experiencia, compré unos porcelanatos Castel muy caros que me entregaron incompletos y a destiempo, con los costos que eso significa en una obra cuando tienes trabajadores esperando material. El servicio postventa también muy malo, terminaron diciéndome después de semanas que me regresaban el dinero del material que no entregaron, como si con eso se resolviera el problema, cuando ya estaba el resto del material instalado. El problema viene desde Castel que tiene unas políticas leoninas de atención de cambios y devoluciones y no tienen inventario suficiente del material que venden.
Terrible experience, I bought some very expensive Castel porcelain tiles that were delivered to me incomplete and untimely, with the costs that this means in a construction site when you have workers waiting for material. The after-sales service was also very bad, they ended up telling me after weeks that they would return the money for the material that they did not deliver, as if that would solve the problem, when the rest of the material was already installed. The problem comes from Castel, which has leonine policies for attention to changes and returns and they do not have enough inventory of the material they sell.
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