CeX - 72760 Puebla

Terrible place, terrible service and faulty products. We bought a PS5 game that did not work, we went back and exchanged it for another, it did not work either. And the pushy and rude employees saying they don't make returns but just give you store credit. What is the use of giving you store credit if everything they sell you is useless? Hours of my life wasted in that ghastly store

The first times I went they treated me well as I went more they treated me reluctantly and if I was the only client they spoke rudely another point that I want to highlight is that I went to change two games they told me they were very scratched and when I went to one branch in CDMX those same games without problem they were passed to me

I have already made both purchases and sales with this company in various branches (mostly in CDMX) and I have never had any unpleasant experience. The treatment in this branch was very agile because they took less time to review my articles than they had told me.

Terrible service I went to leave my Xbox in excellent condition and functional for them to buy it for me and it turns out that it did not work properly during the review, also super rude and despotic. They want to buy everything for $ 1 peso to sell it for more than $ 200. They don't deserve a single star, waters when they want to sell something with them.

I worked in the company for more than 2 years long enough to know that the people who manage it as the regional manager and the national manager only seek their own benefit since they do not respect the guarantees even though it is clear that the defect is caused by poor service From another worker they force you to sell items that have a defect, they do not check things well, they resell clone merchandise as an original, provided said merchandise by national and regional managers in addition to having bad treatment for all the workers, it was hard to work for them in recent months already that they did not pay on time, they did not respect the rest days dictated in the contract, they forced us to buy things in bad use only to sell the most expensive ones and with the supposed electronic reimbursement to always win them, no technician or tester who reviews the equipment has a training For this, not even a basic engineering and everything is at the discretion of the same thing that does not help since if it is damaged it fails or they do not know how As you check, they decide better not to buy it or to buy it in the lowest category, in addition to the fact that by indications above you are totally listed in functions to be able to help the client or try to find a worthy solution since in many cases they prohibited us options for apply guarantees that if they were possible in their policies but when you tried to help the client, you exposed your position or even your work due to bad practices the truth is I give you my opinion I like the concept but I would never buy or sell anything in this place due to the high degree of fraud and the unprofessionalism of the superiors in charge so if you want to lose Cex is your option 10/10

The store has good games, but I am not quite convinced. The workers feel that they are in their roll, and I can not ask them anything, and I am almost sure that they sold me a pirated copy of pokemon, also the lights of the store do not work and it bothers a lot. But apart from this, it is a good place to see video games and consoles, but they need you to make more of it.

Quite a good place for lovers of video games and electronics, they should have more publicity to reach more people since the concept is very good.

Very good price, only that they take a long time to give you your items, they should improve their electronic devices to give you your purchase receipt as well as the process.