CIS Megacable Lindavista - 07300 MADERO

Very poorly organized, there are contradictions between the branch and the call center. And in the branch they don't give you quick solutions, you have to wait 15 days to find out if your request was approved.

I had 20 days that my additional TV was not installed, more than 6l calls to the Call Center and they did not solve me, in branch they solved me in 2 days and the manager was following me until they installed me I was very happy I recommend hiring in the branch pay attention to you and give you continuous follow-up

Had more than a month I not resolved by call center and presenting failures at all in my services, on Thursday I present a branch and I could solve in 24 hours what call center could not solve as very friendly time staff branch and efficient, most of the complaints I heard at the time I was there is because the street vendors do not explain either the costs or they lie, preferred hiring at the branch

Excellent treatment of the staff I realized that many rude and uneducated people attend that branch and they spend their time shouting and speaking rudely to the boys, 99% were complaints from people who sell on the street, we have to be more aware of how customers and not take it out on who we don't..... From my side excellent service from the cashier Francisco and the Manager very kind

They only serve for payments and reporting ✌️ they can't help you with anything else if you have any faults in your service or cancel the line they don't know about and I'm sure that when I checked why it had faults one of the employees answered me all kindly but when I told about the problem I had, he hung up on me and I'm sure it was the same one who attended me at the branch

The service is lousy and the manager doesn't bother to go out and at least pay attention that today they won't have service because they don't have a system. I arrived at the offices at 8:50 and they told us at 9:05 that there is no system that we return in an hour, return at 10:50, there were already more people who told them that there would be service in an hour, we they had 15 more minutes standing in the sun and the security girl was the one who kindly told us NOT to open service all day that the manager told her. It is a pity that the "manager" of that branch is not able to show his face and I only went to cancel the service to another branch, the one in Lindavista, the difference in quality of treatment and service is noticeable

Its offer is a pay television system via cable (fiber optic network) recently operated in CDMX, it does not have complete coverage, some areas are not available, its salespeople lack training, they are good at placing the sale, but the problems are from their installers, who do not belong directly to megacable, well this is common in all companies of this type, although they are uniformed, they are subcontracted, this affects the service, they end up offering you unlimited channels, additional accesses and logical, or not it is true and if they place them, they charge you, the next thing is that this customer service center is recent, before not even the sellers knew where there was one, their telephone customer service is a problem, they can leave you hanging for more than an hour , and their technical options are turn off and disconnect (I prayed that it will be solved) and in person they are very kind but still, with few real options, we hope they improve their services, in particular I c Hire in September and cancel the service in April