Citibanamex - 56600 Chalco de Díaz Covarrubias

Terrible attention, it is always full, go if you have two hours to train and luck if something is solved for you.

Terrible service, so that customer service to the store is very slow, I do not know why the companies pay attention to customers who lack common sense, the treatment is the deplorable they serve you with their discourteous ways, I recommend going to the branch of the shoe, there the service is completely different, I hope someday change the attention that is provided in this branch.

Terrible, delayed, poorly ordered, little attention to the doubts of the users, each one does what they want and at the window they only attend 2 because the others are talking.

I do not recommend attending this branch because the delay in being served in the areas of customer services, opening accounts and boxes is terrible. They make people wait a lot and people do not respect the shift system, which leads to a greater loss of time. In the same way the box area is delayed because in each transaction it is at least 5 minutes. The customer service area often does not help and send them to the telephone service and from there it is to wait and lose time. And finally the hygiene of the place is terrible, the floor stained with mud, the walls with shoe marks, the seats in poor condition. It is horrible to be there.

I recently had a bad experience with my grandmother in this happy bank; To begin with, people in the sun make very long lines, wasting time because they have an inefficient service in the app and at the window, my grandmother was given the wrong money for her pension, she trusted in the honesty of these guys because she did not count before get their money out and although it was only 100 pesos from people who were there the same day they had the same problem .... We returned to complain and the one who gives the shifts very despotic to me did not let me pass because it is a person for family, he used to hide himself by saying that he should count his money before leaving but to finish soon these employees steal "x" amount from gentlemen and they are collecting a good amount .... Imagine 100 for 10 elderly gentlemen is a thousand pesos that they steal that Little mother, the net .... I do not recommend anything, banks always rob you in one way or another. They will say mass but hey everyone sees and argues things as they understand them

Bad attention and bad practices (I went to pick up a pre-approved card online and they say that I have to go through the process again because the folio number they gave me does not appear (I think it is to generate their commission). Eternal waiting times and some monas who receive you bring their jetota of poorly attended in marital matters

People form outside the branch, up to 1-2 hours in the sun, standing up. NOT all boxes work, which causes slowness. Assistance staff at the entrance, very friendly. ATMs and surveillance also ok.

The process was fast and with good treatment of the staff. Very large parking lot.