Citibanamex - 57100 Nezahualcóyotl

Good service by the staff that is entrance, only that there is a lack of executive staff to expedite.

Terrible service from the manager, I went to banamex to cancel my account and open a new one since the one I have is on a Commission profile and is charging me too much, I took my turn and waited for 3 hours and they only brought me from one place to another since the Manager José Gallardo if he gave me his name, he would not allow me to open a new account, I wanted him to continue with it and to continue charging me commissions. The very friendly employees did not know why he was doing this and in the most attentive manner. They told me that they did not know why and when asking to speak to him, the very Sinico hid himself and did not want to show his face ... the employees for fear of him didn't tell me anything and they only focused on caring for other people I have a recording that I made where they ask for a code to be able to unblock the signature that asks for and to change my status from rental to rent. In the end, after 4 hours of waiting they did not solve anything, I am going to another branch to solve the problems since I here the manager is inept and has his employees threatened .. I hope and they do the same and go to another branch since until this manager José things will continue the same ..

Today, January 16, excellent attention, there is a person helping the client, nor did he complain, he told me that the wait would be 15 minutes for a deposit and the time was 10 minutes. He had never had the attention in this bank so good and efficient visit her so that they are convinced !!

The cashier boys work fast, but the service with executives is disastrous, people get tired of waiting and leave, today I waited 2 hours to do a simple account cancellation and my shift went through the arch. They still lack to standardize their service like the competition.

Given the current situation, the quota is limited, the protocol for COVID 19 continues, and on the end of the month or fortnight more people gather, but in general a good service has been played.

Avoid this branch at all costs. Waiting time of AT LEAST one hour, no matter what procedure is going to be done. Out of 5 ATMs only 3 or less work.

DO NOT GO TO THIS BRANCH IF YOU ARE GOING TO PROCESS A LEAVE DUE TO DEATH AND WITHDRAWAL OF FUNDS. THE EXECUTIVES GIVE YOU A LESS AMOUNT THAN WHAT IS IN THE ACCOUNT AND THEY STEAL THE MONEY. YOU WILL BE AWARE IF YOU HAVE ACCESS TO THE DECEASED'S ONLINE BANKING. WATERS WITH PABLO R.

I only use the ATM because they are always in operation, there is surveillance outside that suddenly very strange people approach you who do not give any confidence, I suppose it is because of the turnout of people who usually ask for coins from everyone who pass, starting with those of the cashiers