Citibanamex Álamos - 76160 Santiago de Querétaro

The ATM did not give me my money for the second time, this time it was a strong amount, the lady of the afores saw my problem on the other side of the glass, she ignored me when I asked her for help several times, on the contrary , they started making fun of me, so I opted to try to take the money by force, since if I turned around to complain about the problem, they could steal my money because then they put some metal plates, the plastic of the The money was broken and the cashier's alarm was activated, when it was blocked, I went to the bank, but it was then that the girl notified the manager Marco Antonio Ruiz, he denounced me to the authorities, I had to pay for damages, I lost all day of my 11th wedding anniversary, I will never forget Banamex or his nefarious staff, nor will I return to that branch. The ATM did not give me my money for the second time, this time it was a strong amount, the lady of the Afores saw my problem on the other side of the glass, she ignored me when I asked for help several times, on The contrary, I began to make fun of it, so I opted for trying to take the money by force, since if I turned around to complain about the problem, they could steal my money because sometimes people put some metal plates, the plastic of The money out broke and the alarm on the Cashier was activated, when it got blocked, I went to the bank, but it was then that the girl told to the manager Marco Antonio Ruiz, I have denounced me to the authorities, I had to pay for damages, I lost the whole day of my 11th wedding anniversary, I will never forget Banamex or his ill-fated staff, nor will I return to that bank. A 柜员机 第二 次 没 给 我 钱, 这次 是 一笔 很大 的 金额, Afores 的 女士 在 玻璃杯 的 另 一边 看到 了 我 的 问题, 当 我 多次 请求 帮助 时 她 忽略 了 我, 相反 他 开始取笑 我, 所以 我 选择 用 武力 来 取钱, 因为 如果 我 转过身 来 抱怨 抱怨 问题, 他们 就 可以 偷钱, 因为 他们 放 了 一些 金属 板, 塑料 的 钱 被 打破, 收银员 的 闹钟 被 激活, Antonio 它 被 阻止 时, 我 进入 了 银行, 但是 那时 女孩 告诉 经理 Marco Antonio Ruiz, 他 向 当局 谴责 我, ​​我 不得不 支付 赔偿 金, 我 失去 了 11 周年 结婚 纪念日 的 一 整天, 我 永远 不会 忘记 Banamex 或 他 命中注定 的 工作 人员, 我 也 不会 回到 那个 分支.

In general, Banamex is a bank where the waits are long, especially if you need to speak with an executive.

Indicates which page is open to the public, however it is closed. I came from the other side of the city by bicycle and I arrived and I cannot do the paperwork I needed. A pity that they do not have good information on the network.

This is one of the few branches that opens on Saturday and I feel that compared to the Banamex in the downtown area, they provide you with very good attention. As Saturdays is when more customers come together the branch was full, take turns for boxes and customer service. In boxes more or less took about half an hour and customer service almost an hour (and that had 3 attending), but it was worth waiting, had 5 problems for a while, which in customer service was all arranged ... It's my favorite branch, although I stayed away.

I read the opinions and I ventured to see if what they said is true, in my opinion the service was fast, when there was a special queue to make deposits / withdrawals and that helps to speed up banking movements. Customer service may be slow but it is understandable due to the priority treatment of those who are going to deposit. If you want an example of delayed service, go to a CDMX branch and there if you can make yourself more than an hour just to make a deposit. Here it took me 20 minutes by far.

Closed. We are 10 people waiting for the opening. Schedules indicate yes. A note at least to know. Super lousy service. 0 stars !!!

The attention was extremely fast The procedure was with an executive, he was very kind, he explained the whole process to me and offered his help to guide me in all the processes, always asking if I had any questions. I give it 4 stars because their ATMs are very deficient.

Why don't you give the option to give less stars? But what a lousy service of all, well the most decent was the Guy who attends the entrance out there disastrous including the "manager" It is the worst bank that can exist