Citibanamex branch C. F. Glorieta Juarez - 78300 San Luis

I do not recommend Banamex in general, the truth is incredible that people have to come to form from 7 in the morning or earlier to reach their turn. They only serve 3 people per hour of customer service and it is incongruous if the demand is very high. Besides, if they do it because of the covid, they themselves make them crowd outside the branch for several hours waiting for their turn. The truth is that this situation leaves a lot to think about, many of us have to ask for work permission to come and simply be left without a shift. Do not come and if you can change banks better do it. Totally upset with this situation !!!

In this establishment, customer service is poor when presenting a problem with the ATMs, the staff only indicate which billboards the next day to raise a clarification, they do not provide more information about the process to follow. There is no control over the entrance to the facilities and sometimes the necessary sanitary measures are not taken. Not to mention that the processes are very slow on the part of the executives. * Very bad attention, NOT recommended *

Terrible service and little flexibility and combined LA SRITA. EXPENSIVE with the impudence tells you that they are their bank policies and gives you the option of giving your complaints and suggestions. I want to think that they do not tell you anything that is why they are as they are. More than 1 hour formed and they did not give me a solution and it is only to activate the NET KEY that unprofessionalism

Up to 1 hour and a half for them to serve you, the customer service is quite lousy, they have up to 11 boxes and they only serve 3, it is quite stressful to come to this branch

You have to arrive early, before 9 am since the waiting time is more than 2 hours if you go with an executive, there need to be more executives to attend faster and more efficiently

They renewed the bank, they have more ATMs and ATMs .. it is in an accessible place and close to other banks. Take patience, it is one of the busiest banks so you will find people on any day at all hours. They have good care.

BE CAREFUL with deposits to CASHIERS! The cashier ate $800 pesos, they told me that I had to do an investigation where they do a count to see if there was any excess money and return it to you (obviously with a sample of your ticket where it says there was a mistake). After 2 weeks they tell you by automatic message that there is no surplus in the count, so they cannot give you the money. I dialed and was told that I could send an email or come to the facilities but if the count came out without a surplus there is not much that can be done. I decided not to waste my time and write off my $800 as lost. Then I found out that an acquaintance also ate $2,000 and a guy I met at the facility also ate $1,000. They also told them the same thing and they had more time in the process and still they did not return them. So it is something that is repeated in that place. DO NOT make DEPOSITS to the CASHIER there!