Citibanamex branch Riviera Maya - 77710 Playa del Carmen

Need better staff management almost 16 people on site and only 2 working.

Horrible service I arrived much earlier than other customers and I was the last to be served

They offered me a credit card, I filled out the application and was accepted. I went to the branch with all my documents, including my passport and my permanent legal residence card -because I was a foreigner-. After waiting about 40 minutes they tell me that they cannot accept that type of passport because it is in their policies, when at other times (other branches) have accepted the extension without problem. They said that for cards, account opening and sales they cannot accept that type of passport that my country issues and when I explained that it is the identification that I use for everything and it always works for me, the executive (who clearly does not know that each country also has its own policies for the issuance of identifications) says that the bank does not accept it and that's it, but ... Does the bank have a policy for each of the countries? Probably not. Anyway, since I came to me I have been using this bank, but with that ignorance I can no longer remain a customer. Let's see if they allow me to close the account using that passport.

Terrible service, being a citibanamex client, they take hours to attend to you, the shifts are not consistent, the staff goes around the branch being silly because they don't solve anything, they don't attend you, more than an hour waiting for a procedure that has no science and that there was not even so much waiting line

Terrible service, they make you take a turn so that they don't respect it and still blame you that your turn has already passed. Miss Laura Yerbes, attends you in an arrogant way and they don't even have the plastics that are needed. More than an hour for them to tell me that they are going to send the card to my home address. The other advisers are just walking around and talking to each other.

The serving staff is very friendly and they are always on time to open. Speed ​​is needed, although many people also go without having their correct documents. The best time to go is off the fortnight or early Saturday.

This branch was one of the best for me, the last time I went I was surprised at the bad service they had, previously there was a very friendly customer service girl, but she is gone. Now their service is not good, they treated me very badly from the entrance, I stood in line for hours outside the branch and after waiting they did not want to assist me. I have been with this bank for years but from that experience and the turns it makes me take, I decided to change.