Citibanamex - Plaza Patria - 45160 Zapopan

It is a Bank that seems to me to have good service and the branches are new and the facilities are nice.

Maybe I was unlucky but very bad service, more than an hour waiting for an executive to assist me, very bad service ?

Terrible Banamex service in general, users without an account, they make us wait more than 50 minutes, and the same procedure is done as account holders, I lined up outside the branch starting at 12:45, they give me a card to enter the bank at 13:10, it's 13:46 and I'm still waiting...

I think there is no worse service than that of citibanamex, you have to make 20 calls, they don't solve anything, an idiomatic that doesn't have the options you need, and at the window they want you to do everything by phone or bancanet WHICH DOESN'T WORK! what to wear

3 hours in line and they didn't serve me better I left there were 8 people in front of me and in three hours they didn't pass any of them so if you have to do something, leave with a lot of time to spare and I thought that the IMSS was slow

Very bad service (terrible) they go from bad to worse there is a single queue for all the services it takes about two to three hours, the attention of the staff is very bad except one or the other, those at the window with a terrible character pass on to other people they don't have a role, and I thought Bancomer didn't have good service and Banamex goes like crabs

I am very disappointed in the staff of this branch, for selling products they lower the sun, the moon and the stars, they are not responsible for anything they promise. On the contrary, they react in a defensive attitude, be honest with your clients, it is better than losing them. They are kind to customers when they urgently need to sell something like that, be it lying, it's not okay, someone who places their trust in you. I clarify, I am not complaining about the bank, but about this branch, a similar case had already happened to my mother. I lost 9,000 pesos in 3 months from an investment fund in which the only thing they assured me was that my CAPITAL was not touched (the day I signed the contract), I accept my lack of knowledge and information with these VARIABLE INCOME FUNDS, but definitely my profile was not to risk and more now with the situation of the pandemic and what we live in EUROPE. Work to offer value to the client (for me the only value was that my CAPITAL would not be touched even if they gave me 10 pesos a month in interest), I am SUPER ANGRY, apparently they saw my face that I wanted to risk my savings.

Super slow, I arrived at 1pm to request a payroll card, they attended me at 2:50. The lady at the door and the executive were very very kind, but other than that I have no other point in favor of the bank. After all the waiting time, the service went down so I couldn't process the card!